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gaurav_gamezop's avatar
gaurav_gamezop
Explorer | Level 3
13 days ago

Files on my Dropbox desktop app on Mac 15.1 are not syncing elsewhere

Dear Community members, I have been using Dropbox Plus for the last 4-5 years without any issue. In the last month or so my files have gotten stuck and won't sync.

 

I primarily use Dropbox on my Mac, but also need to view files on my Android device. More importantly, my team members are also unable to access files I place on Dropbox on my desktop.

 

I have tried Quitting Dropbox and re-lauching as well as restarting my Mac. However, those don't seem to be working at all. In fact I updated my MacOS from 13.2 to 15.1 thinking that may help, but no.

 

Will be grateful for your support.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    What does Dropbox say when its open if you hover your mouse over the icon on the status bar?

    • gaurav_gamezop's avatar
      gaurav_gamezop
      Explorer | Level 3

      Hello Mark, here is what I see:

       

      Dropbox 211.4.6008

      Indexing 374 files...

       
      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II

        So, it seems stuck at that. Have you tried restarting the computer? 

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