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gaurav_gamezop's avatar
gaurav_gamezop
Explorer | Level 3
2 months ago

Files on my Dropbox desktop app on Mac 15.1 are not syncing elsewhere

Dear Community members, I have been using Dropbox Plus for the last 4-5 years without any issue. In the last month or so my files have gotten stuck and won't sync.   I primarily use Dropbox on my...
Desktop
Mac
Sync
gaurav_gamezop's avatar
gaurav_gamezop
Explorer | Level 3

Hello Mark, here is what I see:

 

Dropbox 211.4.6008

Indexing 374 files...

 
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 months ago

So, it seems stuck at that. Have you tried restarting the computer? 

  • gaurav_gamezop's avatar
    gaurav_gamezop
    Explorer | Level 3
    2 months ago

    Yes, restarted the laptop multiple times and also tried quitting Dropbox multiple times.

     
    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 months ago

      Do any files show as having the spinning sync'ing icon on them? It may help if you can take them out of Dropbox for a bit (say to desktop), let it sync to a tick and then put them back. 

       

      If not try a full reinstall: www.dropbox.com/downloading

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