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gaurav_gamezop's avatar
gaurav_gamezop
Explorer | Level 3
13 days ago

Files on my Dropbox desktop app on Mac 15.1 are not syncing elsewhere

Dear Community members, I have been using Dropbox Plus for the last 4-5 years without any issue. In the last month or so my files have gotten stuck and won't sync.   I primarily use Dropbox on my...
Desktop
Mac
Sync
gaurav_gamezop's avatar
gaurav_gamezop
Explorer | Level 3

Hello Mark, here is what I see:

 

Dropbox 211.4.6008

Indexing 374 files...

 
Mark's avatar
Mark
Icon for Super User II rankSuper User II
13 days ago

So, it seems stuck at that. Have you tried restarting the computer? 

  • gaurav_gamezop's avatar
    gaurav_gamezop
    Explorer | Level 3
    13 days ago

    Yes, restarted the laptop multiple times and also tried quitting Dropbox multiple times.

     
    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      13 days ago

      Do any files show as having the spinning sync'ing icon on them? It may help if you can take them out of Dropbox for a bit (say to desktop), let it sync to a tick and then put them back. 

       

      If not try a full reinstall: www.dropbox.com/downloading

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