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Forum Discussion

Helpful | Level 5

4 years ago

desktop icons gone

I had to unlink my PC from dropbox yesterday as one large video file wouldn't transfer.

I relink my PC straight afterwards and everything was coming back to normal.

I turn on my computer this morning and almost every desktop icon is gone?

I've restarted my PC 3 times, no luck.

Help!

Dart74
4 years ago
Hi Hannah,

thanks for reaching out.

I've worked it out - it had to do with the 'fabulous' new function desktop back-up or whatever it's called.
It's not nice the way you guys have implemented this!

Dropbox should NEVER have the authority to change something on my c-drive, you are an App.
This back-up also makes you go over you allowance limit, resulting in Dropbox selling more space in the Cloud $$$$

You can retrieve your desktop from 'Deleted Files' and get everything back, but it is a pain and it should never got to this point.

Greedy and cheeky!

Hannah
Dropbox Staff
4 years ago
Hey Dart74, thanks for posting on our Community today!

Would you mind giving me a bit more info on which icons are gone?

Do you mean that your desktop files are gone or actual icons on your desktop, like app/program shortcuts etc.?

Any extra info you can provide or screenshots, would be greatly appreciated.

Thanks!
- Dart74
  Helpful | Level 5
  4 years ago
  Hi Hannah,
  
  thanks for reaching out.
  
  I've worked it out - it had to do with the 'fabulous' new function desktop back-up or whatever it's called.
  It's not nice the way you guys have implemented this!
  
  Dropbox should NEVER have the authority to change something on my c-drive, you are an App.
  This back-up also makes you go over you allowance limit, resulting in Dropbox selling more space in the Cloud $$$$
  
  You can retrieve your desktop from 'Deleted Files' and get everything back, but it is a pain and it should never got to this point.
  
  Greedy and cheeky!
Hannah
Dropbox Staff
4 years ago
Thanks for keeping me updated on your case!

I understand what happened and we really appreciate your feedback about the computer backup feature.

I'll absolutely pass your comments along to our team about this.

In any case, if there's anything else we can help you with, don't hesitate to give us a shout.

Have a great week ahead!

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