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Phastraq's avatar
Phastraq
New member | Level 2
11 months ago

Can't share files because of violation of Terms of Service error

Hi I have had dropbox on my computer for years now although I have not been using it for quite some time.

I recently tried to share a new folder and got the message:
"We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement."

I have no idea which of the terms I may have violated or how to fix it.
The chatbot wasn't very helpful either.

Dropbox still works on my computer and I can see all my storage on the website but I'm just not able to share any files or folders.

I would appreciate any assistance in resolving this issue.

  • Hey Phastraq, thanks for reaching out to us.

     

    Can we email you directly, so we can take a look into your issue?

     

    Let me know.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey Phastraq, thanks for reaching out to us.

     

    Can we email you directly, so we can take a look into your issue?

     

    Let me know.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        Phastraq, please check your email address, and reply back to me. I’ve just logged you a ticket.

    • Rezvan2000's avatar
      Rezvan2000
      Explorer | Level 4

      Good day. I am also facing this problem. Help me to solve it. I haven't broken any rules and haven't used Dropbox for a long time, but it shows me a message that I broke the rules. 

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        Hey Rezvan2000! Usually, banned links occur for one of these reasons

         

        I can log a ticket for you though, to check this further.

    • vladix's avatar
      vladix
      New member | Level 2

      Hello!

      I'm experiencing this issue as well. I haven't broken any rules and haven't used Dropbox for a long time, but it shows me a message that I broke the rules. Can you please help me to solve it?

      Thank you!

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hi vladix, thanks for posting here! 

         

        We'll do our best to resolve it. In order to have accessibility to more tools on our end, I went ahead and created an email on my end for you.

         

        Reply back to me, and we'll take it from there! 

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