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Forum Discussion
Phastraq
11 months agoNew member | Level 2
Can't share files because of violation of Terms of Service error
Hi I have had dropbox on my computer for years now although I have not been using it for quite some time.
I recently tried to share a new folder and got the message:
"We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement."
I have no idea which of the terms I may have violated or how to fix it.
The chatbot wasn't very helpful either.
Dropbox still works on my computer and I can see all my storage on the website but I'm just not able to share any files or folders.
I would appreciate any assistance in resolving this issue.
Hey Phastraq, thanks for reaching out to us.
Can we email you directly, so we can take a look into your issue?
Let me know.
- PhastraqNew member | Level 2
Yes. Please do.
- Rezvan2000Explorer | Level 4
Good day. I am also facing this problem. Help me to solve it. I haven't broken any rules and haven't used Dropbox for a long time, but it shows me a message that I broke the rules.
- NancyDropbox Staff
Hey Rezvan2000! Usually, banned links occur for one of these reasons.
I can log a ticket for you though, to check this further.
- vladixNew member | Level 2
Hello!
I'm experiencing this issue as well. I haven't broken any rules and haven't used Dropbox for a long time, but it shows me a message that I broke the rules. Can you please help me to solve it?
Thank you!
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