We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

kathmiller's avatar
kathmiller
Explorer | Level 3
11 months ago

can't creat link

I have a folder in Dropbox and am trying to create a link so I can share it.  It is too big to send by email.  But I can't create a link.  It does not appear as an option, only email and airdrop appear when I click on share.  I have a 2020 MacBook.

Share
Shared Links
  • Mark's avatar
    Mark
    11 months ago

    That sounds like Dropbox isnt running - you can check for its icon on the status bar at the top. Simply restart it via Apps folder, or, reinstall from www.dropbox.com/downloading

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    11 months ago

    That sounds like Dropbox isnt running - you can check for its icon on the status bar at the top. Simply restart it via Apps folder, or, reinstall from www.dropbox.com/downloading

    • kathmiller's avatar
      kathmiller
      Explorer | Level 3
      11 months ago

      Thank you Mark.  I managed to create a link after rebooting the computer, and sent it to a friend who had a lot  of trouble opening it, so have decided to go back and edit the document so I can send it through email as many of my friends and family are not able to figure things out on the computer, much like myself.  Thanks for your suggestions.  Katherine

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!