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Forum Discussion

ScooterKP's avatar
ScooterKP
Helpful | Level 5
6 years ago

TERRIBLE SUPPORT SERVICE

I am extremely angry with the unbelievably bad service from Dropbox. The Support Team in Australia as NO WAY OF CONTACTING their own Restorations Specialists team in the US. Having opened a ticke...
Desktop
dropbox business
Restore
Web
  • Frank_S's avatar
    Frank_S
    6 years ago

    Hi ScooterKP,

    I've taken over your support case and am working on your restorations request now. Sincere apologies for the delays in processing the restoration thus far - I'll follow up with you on progress via the support ticket you created. 

    Frank

Mark's avatar
Mark
Icon for Super User II rankSuper User II

Sadly. I can only agree. 

 

I have a ticket that isnt resolved after 8 months just randomly closed. Had it reopened and based on this post just gone back to check and its just been closed again without comment/resolution

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi Ianfazer, I hope you're doing well this Monday! 

I managed to locate your ticket in our system and passed your comments onto our support agents working on this. 

Your words have been quite helpful, and I will do everything I can to ensure that your voice is heard. Sorry that this wasn't the experience you had in mind, and hope to change it in the future. 

Also, Mark, would you like to share your ticket number with me, so I can investigate further? 

Thank you both.

  • Ianfazer's avatar
    Ianfazer
    New member | Level 2
    3 years ago

    Hi Megan,

    As mentioned, I really need this issue to be resolved. It's been more than 15 days and we are still back at where we started. 

     

    Your support team hasn't been timely in providing updates and see the urgency in the matter. 

     

    I don't need your diplomatic answers that your team is looking into it. Just resolve this asap. Let me know if you need me to get on a call or something so that i can resolved this immediately. 

    That's all I'm asking for. 

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