TERRIBLE SUPPORT SERVICE

I never knew that Dropbox support would be this horrendous. Getting help from them is so difficult and there seems to be no urgency from them in resolving the issues we face. Just your typical generic email replies such as "our engineers are looking into it" and thats that. It's coming close to about 2 weeks now and issue is still not resolved. 

I have been a dropbox customer for close to 10 years now and is on a dropbox business advance plan. Previously, we were on a reseller but this time, we decided to go directly with dropbox instead. Here's where my nightmare started. 

I was advised to create a new account and thereafter, port over my team and files using the trusted team option and proceed to disband my current account - which i dutifully did. 

Once done, none of my team were able to join in as team members and our files weren't able to be ported over. 

We emailed and call support and all that we get were just generic email replies. They don't understand the urgency of the matter despite me telling them that we needed this to be resolved asap as my business is severely impacted by their delay. I offered them what can i do to help expedite this such as screen sharing, going into the issue in details etc but no response. 

They lack empathy and don't seem to understand that businesses and livelihoods are at stake here. 

2 weeks have almost passed but we have yet to make any progress. I truly regretted renewing my account with dropbox (I got a much better deal with Onedrive which i now regretted my decision) knowing this is the kind of support dropbox provides.

To all others out there, think again should you need to purchase or renew your account with dropbox. When all is good, dropbox is wonderful. But when you need is assistance, dropbox don't give a **bleep** about you.