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Forum Discussion
TERRIBLE SUPPORT SERVICE
I am extremely angry with the unbelievably bad service from Dropbox.
The Support Team in Australia as NO WAY OF CONTACTING their own Restorations Specialists team in the US.
Having opened a ticke...
I am lost in the DB system. Some reason my personal account is linked to a business account that is no longer active even though the contact and billing info are personal. I just now upgraded to a business account (how can I upgrade to a business account if they say Im already part of a business account?). But some how I upgraded, of course the payment processed and now it shows no chat option. Thats false advertising. I even messaged someone at sales and they said you have to wait for an email reply.
Lusil
Dropbox Staff
Dropbox StaffHey there huthbot, I'd be more than happy to help look into this with you!
It sounds like you may be part of a free team.
If you are only a member, you can leave it by following the steps mentioned at the bottom of this article.
Could you give it a try and let me know how it goes?
It sounds like you may be part of a free team.
If you are only a member, you can leave it by following the steps mentioned at the bottom of this article.
Could you give it a try and let me know how it goes?
Same experience for me, I had opened 2 tickets 3 days ago, day before yesterday I requested an update by chat and they told me they would escalate this. Today still no response, I chatted with a Dropbox representative yesterday and he reminded me I was still on a trial, which is not relevant, this raises concerns on why he bring that up but he avoided to give me clarification. Hence I opened yet another ticket asking if being on trial impacts the SLA to receive support, still no response.
I am wondering if this is the kind of service we should expect from being Dropbox Business users? if this is the case I am for sure not maintaining this plan.
- MeganHey Hazneliel, sorry to hear about this.
Do you have a ticket from your communication with our Support team, so I can pass your comments there and also have a look?
Thank you.Hello, thanks for the response, my support tickets are:
Ticket #12629562: Just got a reply yesterday but they didnt answer after I replied, I hope I can get a solution today and not wait days every time there is a reply.
Ticket #12628960: Dropbox Support Chat. They replied once 2 days ago and no response so far, this is blocking me from using Dropbox and is making me spend money on alternatives while I am blocked.
Ticket #12646528: TEAMS: Business plan SLA. Today s the 2nd day without response
I hope I can get a solution for this today, as said before, not being able to use the service I acquired is blocking my business and leading to extra costs by having to use an alternative. At this point Im leaning to just go and acquire the alternative service.
Thanks
So frustrated... there is NO phone support for business accounts, or at least Advanced accounts. You need to go through their useless Chat function or submit a support ticket. We've been trying to pay our invoice for over two weeks, and our new credit card is on file, yet the charge was never implemented. Not sure how we can deal with this over the phone when it's a ca. $2,500 charge. I guess they don't care about our money or whether we recommend DB to others in our community. Not happy with DB at all, might move to a competitor, which is sad, since we'be been with DB for many years.
- Megan
Hi Robert Paterson Composer, let's jump right into this!
If you’re on Dropbox Standard, Advanced, Business, or Business Plus, live chat and phone support are available during your local business hours, every Monday-Friday.
You can see more about that here.
You could try again today, or if you wish you can send an email to our Support team, and let me know the ticket number in order for me to locate it on our system.
I hope this helps!
