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Forum Discussion
Sync hung up 'waiting to sync' one file that i've already deleted from my disk
Hello
I'm having an issue where dropbox isn't syncing any of my files because it is waiting to sync one file in particular (see screenshot below).
Before being in this state, the file tried to upload multiple times but was never completed. This could be because it's very big (~610gb). In the end, I unpacked the zip and uploaded the folders individually, but dropbox still wants to upload the zip which I've already deleted.
It also says it wants to sync almost 250000 files, which I don't think is right because it's randomly going up by a few thousand on its own.
To resolve this I've tried:
- Reinstalling dropbox app
- Restarting computer
- Clearing dropbox cache
Any other ideas to clear this one file out of the way?
Thanks for any help you can give!
Hi Megan
Just following up on this. It seems that logging out/in has worked in the end! Dropbox says it has synced everything now.
I suppose the main things now are:
- Reconnecting my desktop so that the things I put there are in Dropbox and not on my local desktop
- Fixing an issue where my Mac folder is hidden within my Dropbox folder. The only way to reach that top-level Mac folder is to navigate up the levels from a subfolder that I have saved on my sidebar. The hidden Mac folder isn't visible when I go directly to my Dropbox folder (comparison below).
Is it possible to address these issues here, or is it better to start another topic for each of them? I had talked with Walter about the second issue 6+ months ago, but we couldn't resolve it in the end.
Thanks a lot for your help!
- Walter
Dropbox Staff
Hey asakul, sorry to hear you're having issues with this.
If you've made sure that your files don't contain any incompatible characters, could you please try fixing your hardlinks and permissions as outlined here and let me know if this persists?
Thanks so much!
Hi Walter
I did those two steps and the app said they were completed successfully. I waited a while to see if there would be any action, and the number of synced files went down by a few thousand, but then it stopped with 290k still to go, and the movies.zip file is still hanging there.
Thanks
- Megan
Hi asakul, sorry to jump in here!
Can you also try signing out of the app, then back in again to see if that's going to give any different results?
I'm having an issue where my folders on my Mac are showing different sizes than folders on Dropbox.com (in browser). In my Desktop/Documents folders, it seems like ~93% of the data isn't showing in-browser. For Downloads, it's about 60% and a similar percentage for an external drive that I have in Dropbox Backup.
I've cleared my cache, and Dropbox says everything is up to date, so I'm not sure what the problem is.
Any ideas?
