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Saffin's avatar
Saffin
Explorer | Level 3
2 years ago

Photos Folder Missing

Hi there

 

I am quite worried as I lost thousands of photos and don't know where they have been, can you please help.

 

I checked my deleted items, but couldn't find them either.

 

Best regards

Siffin

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  • Hannah's avatar
    Hannah
    2 years ago

    Hey Saffin, have you used the search bar at the top of the "all files" page in your Dropbox account, to search for the files, and see if you can locate them that way?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Saffin, thanks for bringing this to our attention.

     

    Are you able to see any events showing the deletion?

     

    When was the last time you accessed the folder to view the photos?

     

    This will help me to assist further!

    • Saffin's avatar
      Saffin
      Explorer | Level 3
      2 years ago

      Hi Jay

       

      Thanks for your reply.

       

      I am unable to see any events on the deletion page.

       

      Also, I don't remember the last time I accessed the folder to view the photos - but was completely shocked and not able to find it - I did search for it.

       

      Thank you.

       

      Best regards

      Saffin

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Saffin, were you editing this files on the Dropbox site itself, or from another device, or were you only editing in the local Dropbox folder?

         

        When was the last time you checked for the files online? If you're not seeing any deletions when visiting the events page that should mean that the content was never synced to Dropbox, or that they were deleted a long time ago. 

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