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EllieLew's avatar
EllieLew
Explorer | Level 3
5 years ago

My old pictures are missing!

I have not logged in awhile but I just did and realize I have lost 5  years worth of pictures.  I have received emails that my dropbox is almost full but I've ignored that because I haven't uploaded anything new to dropbox.   Do I have to upgrade to retreive my old stuff back?  Does it get automatically deleted at some point?   There is no way I deleted the files myself.

Delete
Missing Files
Restore
  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hey EllieLew, I'm sorry to hear about that!

     

    Around how long was it since you last signed into your account?

     

    Also, are these the only files missing from your account, or are you missing all files from your account?

     

    Let me know and we can go from there!

    • EllieLew's avatar
      EllieLew
      Explorer | Level 3
      5 years ago

      It had probably been over a year since I had logged in.   There are some pictures in there but only 6 months from 2014.   Is there any way to recover the older ones?

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Hi EllieLew, you can check your deleted files page to see if you can recover any deleted files, assuming they were deleted within the last 30 days.

         

        Do you see any deletion events related to the missing images?

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