We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    17 days ago

    How long ago is it since you logged in DIABLO25?

     

    If its over 12 months I'm afraid the files are not recoverable after being removed for inactivity. 

    • DIABLO25's avatar
      DIABLO25
      Explorer | Level 3
      17 days ago
      I last logged in over the summer and when I did then they were there... before that it was over 3yrs and all my pics were there. For some reason this time all pics and vids are not there. What can I do to get them or were are they.
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        17 days ago

        Hey DIABLO25, thanks for posting here! 

         

        Is it possible that you accidentally created a new account, under a different email address? 

         

        Can you check on your end, and let us know? 

         

        Keep us posted! 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!