We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
disappearing files
I transfer daily files to dropbox, and then occasionally, after a few days or weeks, these daily files (in a folder labeled with the transfer date), disappear from the folder. Obviously, this presents a problem. The structure of the file tree is the month, and inside the month is a daily breakdown by the date:
february 2021
1
2
3
etc.
These folders remain, but the contents may disappear, even though I have not deleted anything.
Any help?
Thanks,
bla1776 wrote:
These folders remain, but the contents may disappear, even though I have not deleted anything.
Either you or some process on one of your devices is deleting the files. Dropbox can't do it on its own. Check your Events page for any deletion events. You can also recover one of the files and view its version history, to see where the deletion occurred.
- Rich
Super User II
bla1776 wrote:
These folders remain, but the contents may disappear, even though I have not deleted anything.
Either you or some process on one of your devices is deleting the files. Dropbox can't do it on its own. Check your Events page for any deletion events. You can also recover one of the files and view its version history, to see where the deletion occurred.
Thanks, that makes sense. Appreciate your quick response!
I am totally confused by the whole Dropbox experience. I don't want (or need) any more than 2gb, so want to keep the 'free' offering. Dropbox has saved a folder ('PC') which includes the Desktop, all my Documents and Downloads. I don't want them in Dropbox, I just want to keep a small folder there which I share with some people for whom I occasionally do some work.
How do I get rid of the folder ('PC') from Dropbox (and thereby free up some space) without losing all its contents from my laptop. Such an unnecessarily confusing platform, I'm glad i don't have to use it often.
The company I work for uses Dropbox to share files amount each other. I was trying to find a folder and noticed it was removed. My co-worker found out that some of our files randomly disappeared last night when all of us were not using Dropbox. None of us had deleted it, yet so many files were missing.
This is only happening to our shared files, but none of us touched the files or deleted it.
Is there a way we can prevent this from happening?
- Hannah
Dropbox Staff
Hey Geawna, thanks for reaching out to us.
Dropbox doesn't randomly delete your files; did you take a look at your events page, to see what happened?
If you restored the files, you can also check the version history, to see which device they were deleted from.
