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Forum Discussion
Not able to download a photo from Dropbox to my phone. Why?
I've always used my PC for Dropbox and now all I want to do is download a picture to "photos" on my phone and I can't seem to do it. Can anyone help?
- By using my son's seemingly unorthodox method of screen grabbing the photo and saving it I would say, yes, it has (?) Thank you so much for all your help ❤️
Hi Hannah,
Thank you so much for trying to help me. When I use Dropbox I feel really stupid 😭. When I push on the app all I can see are my camera pics and I can't seem to get farther than that no matter what I push
Thank you so much for trying to help me. When I use Dropbox I feel really stupid 😭. When I push on the app all I can see are my camera pics and I can't seem to get farther than that no matter what I push
Hannah
Dropbox Staff
Dropbox StaffNo, please don't feel like that! We'll get to the bottom of this together, step by step! 🙂
You want to download a photo to the device, right?
First of all, are you on an Android phone or an iPhone?
And are you able to locate the photo in question when you open the Dropbox app?
- Hi! I was able to find "all files". I chose any pic and downloaded it. Then when it said "open" I pushed it it and it was there with a lot of others I had apparently tried before. They were just letters like "you.jpg." or "me.jpg" and they wouldn't open
- Nancy
Hello from me too, Marshal mellow! Can you try to send us a screenshot of what you see on your end? It may be better to have a visual and guide you from there.
Here’s the button you can click to upload it here (before posting your reply):
The “Open” option that you mention, do you see this on the Dropbox app or your phone, after the file has been downloaded?
- I'm sorry but maybe because I'm old I find the whole thing complicated. I can find my pictures when I log in. They have 3 dots next to them and no matter what I do I just get a check next to them. When I download load them and push open them I get what I said before, writing for what it is. I'm not able to do anything with it. This whole thing started with me trying to get a picture into my "photos". I don't seem to be getting any closer. 😩
- Nancy
Hmm, let’s see. So, from what I’ve understood, you’re able to download your pictures to your mobile device, correct?
If you open the camera roll on your phone (not on the Dropbox app), where the rest of your local pictures should be, can you see it there?
Let me know, and we’ll go from there.
- Hi, I'm back and somewhat frustrated. I tried going to Dropbox online and can see my photos. I check one and push download and it goes somewhere, I'm not sure where, and it's just a bunch of writing. When I click on it it says "cannot open". That's as far as I can get.
- Jay
Hi Marshal mellow, in order to understand exactly what you're seeing, we need to see a screenshot of what you're describing.
iOS:
Android:
Are you using an Android or iOS device? Which app are you using to open the photos? Any information you can provide would be useful.
