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Hi - When using the Dropbox App on my iPhone or iPad, I want to download or save the video. I select 'save video', it starts the download process and when its finished I get the error message \"Sorry, this type of video cannot be saved to this device.\"  It is an mp4 video which I used to be able to save with no issues.  I can download it using my computer but not using the mobile app.  Looking for some help with this please.  Thank you!

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Hi - When using the Dropbox App on my iPhone or iPad, I want to download or save the video. I select 'save video', it starts the download process and when its finished I get the error message \"Sorry, this type of video cannot be saved to this device.\"  It is an mp4 video which I used to be able to save with no issues.  I can download it using my computer but not using the mobile app.  Looking for some help with this please.  Thank you!

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I select 'save video', it starts the download process and when its finished I get the error message 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I forgot to add, if I don't get the error message, where does the file go? It's not in my PHOTOS....thanks!

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I forgot to add, if I don't get the error message, where does the file go? It's not in my PHOTOS....thanks!

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Hey sarah2023, thanks for bringing this to our attention.

 

I just tested this on my own device and I'm not having this issue.

 

How large (in size) are the videos you're trying to download?

 

Can you open the Dropbox app, tap on \"account\", then on the gear icon and then on \"clear cache\", to see if that helps?

 

As for the downloaded videos, they should appear in your camera roll.

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Hey , thanks for bringing this to our attention.

 

I just tested this on my own device and I'm not having this issue.

 

How large (in size) are the videos you're trying to download?

 

Can you open the Dropbox app, tap on \"account\", then on the gear icon and then on \"clear cache\", to see if that helps?

 

As for the downloaded videos, they should appear in your camera roll.

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Hi Hannah - thank you for the reply.  I cleared the cache and it seemed to work on my iPhone but it doesn't appear in my Camera Roll?  I can't find it anywhere...is there something else I can do?  Thanks again!

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Hi Hannah - thank you for the reply.  I cleared the cache and it seemed to work on my iPhone but it doesn't appear in my Camera Roll?  I can't find it anywhere...is there something else I can do?  Thanks again!

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Hey Sarah! I'm happy to see that clearing the cache helped.

\n

 

\n

In my case, the video I downloaded, went to Photos, but was this video taken with your phone?

\n

 

\n

Where was it initially uploaded from? Could it be somewhere in your Files app?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":21,"postTime":"2023-01-17T16:53:33.026-08:00","lastPublishTime":"2023-01-17T16:53:33.026-08:00","metrics":{"__typename":"MessageMetrics","views":5573},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/message:651431/message:651820","attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"281","rawBody":"

Hey Sarah! I'm happy to see that clearing the cache helped.

\n

 

\n

In my case, the video I downloaded, went to Photos, but was this video taken with your phone?

\n

 

\n

Where was it initially uploaded from? Could it be somewhere in your Files app?

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:651820_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"User:user:1795813":{"__typename":"User","id":"user:1795813","uid":1795813,"login":"Paul James","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-01-19T09:53:10.126-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:1795813"},"ModerationData:moderation_data:745587":{"__typename":"ModerationData","id":"moderation_data:745587","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:745587":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1795813"},"id":"message:745587","revisionNum":1,"uid":745587,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"parent":{"__ref":"ForumTopicMessage:message:651431"},"conversation":{"__ref":"Conversation:conversation:651431"},"subject":"Re: File/Video won't save to iPad or iPhone","moderationData":{"__ref":"ModerationData:moderation_data:745587"},"body":"

Hello to anyone having this issue, where a Premiere Pro exported .mp4 video file will not save to your iPhone, and particularly when saving from DropBox. I have root-caused 2 contributing factors: 1. Exporting using 'hardware' and not 'software' under the 'performance' setting can cause the problem. 2. I found a 6k aspect ratio also caused the issue - when I reduced the export aspect ratio to 4k or below, the file saved to the iPhone as expected. I hope this helps someone.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-01-19T09:55:35.555-08:00","lastPublishTime":"2024-01-19T09:55:35.555-08:00","metrics":{"__typename":"MessageMetrics","views":1260},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/message:651431/message:745587","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"484","rawBody":"

Hello to anyone having this issue, where a Premiere Pro exported .mp4 video file will not save to your iPhone, and particularly when saving from DropBox. I have root-caused 2 contributing factors: 1. Exporting using 'hardware' and not 'software' under the 'performance' setting can cause the problem. 2. I found a 6k aspect ratio also caused the issue - when I reduced the export aspect ratio to 4k or below, the file saved to the iPhone as expected. I hope this helps someone.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:745587_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"User:user:1824055":{"__typename":"User","id":"user:1824055","uid":1824055,"login":"kingsley_tv","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-04-12T16:31:53.863-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:1824055"},"ModerationData:moderation_data:763715":{"__typename":"ModerationData","id":"moderation_data:763715","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:763715":{"__typename":"ForumReplyMessage","uid":763715,"id":"message:763715","revisionNum":1,"author":{"__ref":"User:user:1824055"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"parent":{"__ref":"ForumTopicMessage:message:651431"},"conversation":{"__ref":"Conversation:conversation:651431"},"subject":"Re: File/Video won't save to iPad or iPhone","moderationData":{"__ref":"ModerationData:moderation_data:763715"},"body":"

Hi,

 

i recorded my video on my pc using obs and when ive uploaded it to my dropbox on pc i then go to my dropbox ipad pro app and export it onto my ipad pro but it says cant save video to device even though i have enough room, it does say this video may not be saveable on my device is there anything i need to do in order to save it to my ipad pro and keeping the good quality of the video?

 

i used to use mobizen and never had an issue with that and was able to upload my mobizen videos to dropbox on pc then export them from the dropbox ipad app onto my ipad but obs is a lot better.

 

please can someone help me?

 

thank you for taking the time to read my message. 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2024-04-12T16:39:31.045-07:00","lastPublishTime":"2024-04-12T16:39:31.045-07:00","metrics":{"__typename":"MessageMetrics","views":998},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/message:651431/message:763715","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDc2MzcxOSw3NjM3MTk","node":{"__ref":"ForumReplyMessage:message:763719"}}]},"editFrozen":false,"body@stringLength":"751","rawBody":"

Hi,

 

i recorded my video on my pc using obs and when ive uploaded it to my dropbox on pc i then go to my dropbox ipad pro app and export it onto my ipad pro but it says cant save video to device even though i have enough room, it does say this video may not be saveable on my device is there anything i need to do in order to save it to my ipad pro and keeping the good quality of the video?

 

i used to use mobizen and never had an issue with that and was able to upload my mobizen videos to dropbox on pc then export them from the dropbox ipad app onto my ipad but obs is a lot better.

 

please can someone help me?

 

thank you for taking the time to read my message. 

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:763715_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:763719":{"__typename":"ModerationData","id":"moderation_data:763719","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:763719":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:696151"},"id":"message:763719","revisionNum":1,"uid":763719,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"parent":{"__ref":"ForumReplyMessage:message:763715"},"conversation":{"__ref":"Conversation:conversation:651431"},"subject":"Re: File/Video won't save to iPad or iPhone","moderationData":{"__ref":"ModerationData:moderation_data:763719"},"body":"

Hey kingsley_tv, welcome to our Community!

\n

 

\n

Can you first try to make this file available offline and then try to save it to your device and let us know if it helps?

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Hey , welcome to our Community!

\n

 

\n

Can you first try to make this file available offline and then try to save it to your device and let us know if it helps?

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