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Arveilles

Explorer | Level 4

10 months ago

Solved

Dropbox links lead to white screen & I can't preview them.

I cannot access any files through a dropbox link as every link I click leads to a white screen on the page. Reloading or closing the browser doesn't work, neither does opening on another browser or device.

BenDBX
10 months ago
Hi Everybody,

Thanks for confirming that this has been resolved. If anyone is still experiencing white screens when following links, let me know here and we'll take a deeper look into it.

Regards,

Ben

11 Replies

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Megan
Dropbox Staff
10 months ago
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Hi there, Arveilles, let's jump right into this!

Have you tried an incognito tab on your browser, or even clearing the cache on one of the browsers?

If you don't mind, please feel free to send me a screenshot of the page that you see on your end, in order for me to have a visual.

Keep me posted, and we'll take it from there!
- RKM53
  Explorer | Level 4
  10 months ago
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  I've got exactly this same problem, started within the last hour or so - all shared links lead to a blank white screen.
  - RKM53
    Explorer | Level 4
    10 months ago
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    Screenshot attached but there's nothing to show you - it's literally a blank white screen! Currently causing chaos for my clients...
- Arveilles
  Explorer | Level 4
  10 months ago
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  Megan wrote:
  Hi there, Arveilles, let's jump right into this!
  
  Have you tried an incognito tab on your browser, or even clearing the cache on one of the browsers?
  
  If you don't mind, please feel free to send me a screenshot of the page that you see on your end, in order for me to have a visual.
  
  Keep me posted, and we'll take it from there!
  Opening incognito tabs and clearing the cache does not work. The visual is just an all-white screen.
  - BenDBX
    Community Manager
    10 months ago
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    Hi Everybody,
    
    Thanks for confirming that this has been resolved. If anyone is still experiencing white screens when following links, let me know here and we'll take a deeper look into it.
    
    Regards,
    
    Ben
- Velencor
  New member | Level 2
  10 months ago
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  This seems like a dropbox wide issue. All of us are having issues with the view/share links. All white screens.

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Hi there, Arveilles, let's jump right into this!

Have you tried an incognito tab on your browser, or even clearing the cache on one of the browsers?

If you don't mind, please feel free to send me a screenshot of the page that you see on your end, in order for me to have a visual.

Keep me posted, and we'll take it from there!

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I've got exactly this same problem, started within the last hour or so - all shared links lead to a blank white screen.

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Screenshot attached but there's nothing to show you - it's literally a blank white screen! Currently causing chaos for my clients...

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Megan wrote:
Hi there, Arveilles, let's jump right into this!

Have you tried an incognito tab on your browser, or even clearing the cache on one of the browsers?

If you don't mind, please feel free to send me a screenshot of the page that you see on your end, in order for me to have a visual.

Keep me posted, and we'll take it from there!

Opening incognito tabs and clearing the cache does not work. The visual is just an all-white screen.

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Hi Everybody,

Thanks for confirming that this has been resolved. If anyone is still experiencing white screens when following links, let me know here and we'll take a deeper look into it.

Regards,

Ben

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This seems like a dropbox wide issue. All of us are having issues with the view/share links. All white screens.

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