You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

atifozcelik's avatar
atifozcelik
New member | Level 2
8 years ago

Downloaded files lose their original creation date

When I download a file from my DropBox it automatically takes the current date as the 'creation' date; ie. it looses its original creation date; this is a very big problem. Is there anything we can d...
  • Mark's avatar
    8 years ago
    Hey

    The issue is that you are downloading from the website, so, in fact a new file is being made.

    If you want to get everything with the original dates you need to download and install Dropbox on to your computer via www.dropbox.com/downloading. That will create a folder on your computer and download everything in your account to it. They will keep the original dates.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!