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Fragensteller44's avatar
Fragensteller44
Explorer | Level 3
3 months ago

Download stops after downloading ~2 GB out of a 10 GB file

Hello,

I do have a few huge files (for example 10 GB) in my dropbox.
I then download them onto a external hard disk.
The download first works, but after a while it just stops (after 2 GB for example). There is also no error message. The download just stops.
What could be the reason?

Thanks

Download
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  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Thanks for bringing this to our attention, Fragensteller44.

     

    Have you tried downloading your file from a different browser or from a private browsing/incognito window, to see if that helps?

     

    Let me know what you find.

    • Fragensteller44's avatar
      Fragensteller44
      Explorer | Level 3
      2 months ago

      hello,

      I now tried it with another browser (Firefox).

      I tried it three times, it works for 2-3 GB, but then it stops, and it always says "Download failed".

      What can I do?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hmm, I'm thinking if there's some kind of extension affecting your download.

         

        Can you try from a private browsing/incognito window, to see if you get a different behavior?

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