We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Wilson6's avatar
Wilson6
Explorer | Level 4
2 months ago

Error when trying to access my files on the website

Dropbox emailed flagging I was over my free limit. After logging in, I was planning to delete some photos. Unfortunately I can only briefly see the photo grid, and then the screen changes to a sleeping dog on purple cushion. I've reluctantly upgraded my storage, but the error remains. Any thoughts on how I can access my account?

Error Messages
File access
Previewing
View
Web
Website
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi there, Wilson6, thanks for bringing this to our attention.

     

    Are you getting the same behavior if you access your account from a different web browser or a private browsing window?

     

    Keep me posted.

    • Wilson6's avatar
      Wilson6
      Explorer | Level 4
      2 months ago

      Hi, unfortunately yes. I've tried accessing my account via a windows edge browser, mac safari and chrome and also via my iphone. I've also downloaded the app on my laptop. No solution yet. 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hmm, that's strange.

         

        You mentioned that you could see the photo grid briefly; by "photo grid" are you referring to this page or your "all files" page?

         

        A screenshot of the error you're seeing, would also be really helpful, if you could send us one.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!