We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Wilson6's avatar
Wilson6
Explorer | Level 4
2 months ago

Error when trying to access my files on the website

Dropbox emailed flagging I was over my free limit. After logging in, I was planning to delete some photos. Unfortunately I can only briefly see the photo grid, and then the screen changes to a sleepi...
Error Messages
File access
Previewing
View
Web
Website
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hi there, Wilson6, thanks for bringing this to our attention.

 

Are you getting the same behavior if you access your account from a different web browser or a private browsing window?

 

Keep me posted.

Wilson6's avatar
Wilson6
Explorer | Level 4
2 months ago

Hi, unfortunately yes. I've tried accessing my account via a windows edge browser, mac safari and chrome and also via my iphone. I've also downloaded the app on my laptop. No solution yet. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hmm, that's strange.

     

    You mentioned that you could see the photo grid briefly; by "photo grid" are you referring to this page or your "all files" page?

     

    A screenshot of the error you're seeing, would also be really helpful, if you could send us one.

    • Wilson6's avatar
      Wilson6
      Explorer | Level 4
      2 months ago

      Hi Hannah, thank you for helping, it's really appreciated. It appears on the first link. I upgraded the storage this morning, but I'm not sure that any files have been made available. Could this be because it's been a couple of years since I used the account? This was a freelance account I used for my volunteer work.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        No problem, Wilson, happy to help! 🙂

         

        Hmm, if it had been years since you used the account, the account would probably be deleted, as inactive accounts get automatically disabled after 12 months.

         

        Do you remember being prompted to sign up instead of signing in to your account?

         

        Also, do you see any files in the "all files" page at all?

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!