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Forum Discussion
Dropbox website not loading. Why?
My 50 person organization is all experiencing Dropbox not loading on the web platform
Hey everyone, thanks for posting here!
I'd suggest that you contact our Support team directly about this, in order for them to have a closer look and investigate what might be causing this.
If you have any trouble doing that, don't worry I can definitely help with that, just let me know.
However, if you manage to contact our Team about this, just give me a heads up and share the ticket number here, in order for me to locate it on our system.
Keep me posted, and we'll take it from there!
My staff is still unable to load Dropbox on the web sometimes its the spinning square and sometimes they get the error message. We have tried restarting, different browsers, incognito. Nothing has worked. They can gain access for a few min but if they move to another task and come back it wont load.
Folders are all grayed out and account links don't work on rollover. Error message reads
"Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check our Status Page to see if there is a known incident, our Help center and forums for help, or head back home."
Any ideas what the deal is? Using Firefox on MacOS.
I'm experiencing this same issue, Hannah.
Nancy, I'm having the same issue. Please help!
I have this same error too. Tried Chrome, Firefox, Safari, tried removing proxies, incognito, signing out and signing in. I also cannot generate links from my app either, and it's not syncing. The status page states no known issues, but it seems to be an issue with Dropbox itself.
I am having the exact same issue. All was well earlier today, but now I can't access any of my files across different teams.
I started having the same problem a few hours ago as well.
I connected my laptop to dropbox as well today. But I don't see how that's related.
The issue exists on my main desktop computer. On both chrome and edge browsers. And on my laptop.
Same error here. Opera on Windows 10.
Tried clearing cookies and logging in again to no avail.
I am having the same issue as well.
Having the same issue. Just started a few minutes ago. Don't you love how they start blaming the user's computer right away? Dropbox would never be the problem.
Hey, tech issues happen. At least they jumped on to fix it when they saw that it was impacting more than one user. Happy Thanksgiving!
Hi,
My company is still experiencing issues! Folder name changes are not updating for some, and so they are unable to access documents. Dropbox shows that the folder they are trying to access no longer exists (which it does, but just under a new name which is not updating for them). Others are being shown the loading square but the documents never load.
