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Forum Discussion
Loading Dropbox in Windows 11
Recently purchased new Dell desktop with Windows 11 Home (NOT in S mode). Have been using Dropbox for years with windows 10. Trying to setup Dropbox in Windows 11. I go to the Dropbox website and click on download app. Screen then displays a Dropbox message that says the Dropbox app is already installed. I check the apps on the computer and there are no Dropbox apps installed. I did install, during initial setup, the Dropbox in S mode as that was the only Dropbox app available in the Microsoft Store. Then after several hours trying to figure out how it worked, I researched Windows 11 in S mode and found out it does not apply to my computer (again, computer not running in S mode) so I uninstalled the Dropbox in S mode app from the computer. Now I can't load the regular Dropbox app. How do I get the regular app installed?
Hey LDrop, thanks for posting to our Community today.
Can you clarify why you aren't able to install the Dropbox desktop app on your computer? Are you getting some kind of error message?
If you click on this link, do you perhaps get a pop-up that suggests you install the S mode version instead?
If so, there should be an option to skip this and continue to our website to install the desktop client.
Can you try and let me know what you find?
Thanks!
- Hannah
Dropbox Staff
Hey LDrop, thanks for posting to our Community today.
Can you clarify why you aren't able to install the Dropbox desktop app on your computer? Are you getting some kind of error message?
If you click on this link, do you perhaps get a pop-up that suggests you install the S mode version instead?
If so, there should be an option to skip this and continue to our website to install the desktop client.
Can you try and let me know what you find?
Thanks!
I tried the link you supplied in your reply and it worked. The Dropbox desktop app downloaded and installed and I now have access via the File Explorer. I did not get an option for the S mode, it went straight to the desktop app. Once it loaded I then had Dropbox in my File Explorer
If it helps here is what I did initially:
1. Once I had gone through setting up my new Dell desktop, I went to the M/S app store and downloaded Dropbox in S mode (only Dropbox app available). I was unaware of what S mode was at the time.
2. Once it loaded I could not figure out how to access Dropbox other than drag and drop from the website. Dropbox did not show up in File Explorer.
3. After researching S mode I found out that is not what I want so I uninstalled Dropbox in S Mode. I then restarted the computer
4. I then logged into my Dropbox website, went to settings and clicked on install desktop app.
5. A Dropbox screen came up that said that Dropbox was already installed and there was a blue button below the message that says Open App. I clicked on the button and nothing happened and dropbox still did not show up in my File Explorer.
6. I searched my computer's app list for Dropbox so I could delete it and restart. Dropbox did not exist in my computer list of installed apps.
7. Finally gave up and went in search of help online.
Anyway - your link did work and the desktop install app downloaded properly. I am now online with Dropbox. Thank you for your help.
I'm trying to install Dropbox on a new laptop. When I click on the link to download the DropBox app, it doesn't give me the app, it opens a new Chrome window showing my Dropbox files. I'm running Windows 11 and uninstalled DropBox Lite as instructed. Please let me know where, or how, to get the DropBox app so that the files show up in my folders. Thanks.
- Hannah
Hey GSmithsimon, thanks for posting here!
Can you please try to install it from this link, to see if that helps?
