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Forum Discussion
Dropbox website won't open
I have a problem with access to site dropbox.com. Site not opening.
Ping is working normally:
PING dropbox.com (162.125.248.18) 56(84) bytes of data.
64 bytes from 162.125.248.18: icmp_seq=1 ttl=55 time=38.4 ms
64 bytes from 162.125.248.18: icmp_seq=2 ttl=55 time=38.3 ms
64 bytes from 162.125.248.18: icmp_seq=3 ttl=55 time=38.1 ms
64 bytes from 162.125.248.18: icmp_seq=4 ttl=55 time=38.1 ms
^C
--- dropbox.com ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3004ms
- I don’t know what happened but problem has gone without rebooting computer and router. Now site and application working normally. Thanks for response.
- Walter
Dropbox Staff
Hey there Dmitry Belkin - sorry to hear about this.
Have you tried clearing your browser's cache and/or using another browser since you first noticed this?
If you did and this persists, please send us a screenshot of the exact error you're getting, so that we can have a look too.
Thanks!
and synchronization in app not working
- Walter
Thanks for the screenshot Dmitry Belkin
In that case, can you reboot your computer and internet router and let me know how it goes?
If you have a security program running as well, you can temporarily disable it as a test too.
When it comes to the desktop app, can you send me another screenshot of the app's exact status and version as shown in your system tray/menu bar?
