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Forum Discussion

Martin F.21's avatar
Martin F.21
Explorer | Level 4
2 years ago

Can't open encrypted files via Boxcryptor

W11: not possible anymore to open encrypted files via good (old) boxcryptor.
no matter which filetype and when it was last changed.


Was possible without any problems before the update for the last 8+years

 

Installing non beta 185 doesn't solve this.

 

Moving the encrypted folder out of dropbox everything is fine again.

 

Maybe related to problem in mac, since there is no preview of files either https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Beta-Build-186-3-6103/td-p/722282

Desktop
Error Messages
Preview
Third Party Integrations
Windows
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Martin F.21, thanks for flagging this with us.

     

    Could you let us know some additional information so that we can assist further?

     

    For example, which version of the Dropbox desktop app are you running at the moment and what's your computer exact OS version?

     

    Also, could you send us a screenshot of any error you might be getting so that we can have a look too?

     

    Thanks!

    • Martin F.21's avatar
      Martin F.21
      Explorer | Level 4
      2 years ago

      Hi Walter,

       

      thanks for getting back that fast.


      my system:
      Edition Windows 11 Pro
      Version 22H2
      Installiert am ‎05.‎10.‎2022
      Betriebssystembuild 22621.2428

      with latest updates from 2023-10

      now I have downgraded dropbox latest beta to 185.4.6054 with offline installer because even after setting "do not use beta" in customer account, the small installer installed the beta again - maybe I was simply to fast..

      problem example for image files:
      - there are no previews anymore
      - when trying to open this error is shown

      copying it to another location outside of synced folder and decrypt the Folder/file there, everything is fine. The same it was before dropbox update within synced folders...

      I also try reverting a .net update but here was no success either...

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Martin F.21, sorry to jump in here.

         

        Are the files that are giving you this issue set to 'available offline' or to 'online-only'?

         

        Also, if you close the Dropbox app completely, does the issue persist?

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