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Forum Discussion

Martin F.21's avatar
Martin F.21
Explorer | Level 4
2 years ago

Can't open encrypted files via Boxcryptor

W11: not possible anymore to open encrypted files via good (old) boxcryptor. no matter which filetype and when it was last changed. Was possible without any problems before the update for the la...
Desktop
Error Messages
Preview
Third Party Integrations
Windows
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Martin F.21, thanks for flagging this with us.

 

Could you let us know some additional information so that we can assist further?

 

For example, which version of the Dropbox desktop app are you running at the moment and what's your computer exact OS version?

 

Also, could you send us a screenshot of any error you might be getting so that we can have a look too?

 

Thanks!

Martin F.21's avatar
Martin F.21
Explorer | Level 4
2 years ago

Hi Walter,

 

thanks for getting back that fast.


my system:
Edition Windows 11 Pro
Version 22H2
Installiert am ‎05.‎10.‎2022
Betriebssystembuild 22621.2428

with latest updates from 2023-10

now I have downgraded dropbox latest beta to 185.4.6054 with offline installer because even after setting "do not use beta" in customer account, the small installer installed the beta again - maybe I was simply to fast..

problem example for image files:
- there are no previews anymore
- when trying to open this error is shown

copying it to another location outside of synced folder and decrypt the Folder/file there, everything is fine. The same it was before dropbox update within synced folders...

I also try reverting a .net update but here was no success either...

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Martin F.21, sorry to jump in here.

     

    Are the files that are giving you this issue set to 'available offline' or to 'online-only'?

     

    Also, if you close the Dropbox app completely, does the issue persist?

    • Martin F.21's avatar
      Martin F.21
      Explorer | Level 4
      2 years ago

      Hi Hannah,

      thanks for getting back.
      Its also for offline files.
      It still persists when dropbox is closed (no more tasks visible in task manager)

      After upgrade to beta there where some indexing and sync processes (but I'm not sure for all files?)
      but when looking into the file properties, files were not changed (old ones have old dates)

      • Martin F.21's avatar
        Martin F.21
        Explorer | Level 4
        2 years ago

        just deinstalled boxcrayptor and reinstalled it.

        Same behaviour: within dropbox path I can't open files encrypted files, copying them to another location everything is fine.

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