You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
I requested to cancel my plan and haven't got a refund yet
So it began with a 'FREE' trial for 30 days - I needed one use out of it. Yes my fault, did not write down when to cancel, even got an email saying that I wasn't using Dropbox enough. 3 days after they charged my credit card, I see it on my statement = CA$312.48 I go to cancel. NOT knowing 2 things: When you drop down to BASIC plan, email support, live chat support and phone support aren't supported on the Basic plan. Chatbox is included but it's unhelpful, it takes you around in circles. Now I'm here in Community forums and I'm not sure if anyone with authority is able to help me get my money back. When you cancel your subscription, MOST subscriptions will still allow you to have access to your subscription features until the end of the active billing cycle. NOT THIS ONE. I automatically paid for the year, realized what happened, cancelled my subscription without knowing the first fact and now I'm screwed. Do I need to pay for Dropbox Plus, Professional, Essentials again? To maybe get my money back for the first payment and this second one? Well done corporate entity. You know people forget **bleep** and this is how you're set up. Happy Holidays, checkmate for you.
I can't access my account in order to rectify my active subscription.
I have an active plan that is registered under an email for a company that I no longer work for (my fault). Payments are still being taken for a subscription, but I cannot access the account or change the email due to no longer working for the company. This is my other dropbox account, but the only way to get support is to upgrade this account, but I already have an account that I am paying for and I do not know how to fix this. I also do not seem to be able to find an email address for support to ask for help in combining the two accounts or transferring the unusable account to this one. Any ideas of who I can contact to get help with this? I am going round in circles and have been for weeks now... Thanks
How do I cancel my subscription without access to the email address?
I have an account with a company in the past, a company I am no longer a part of, but I am still paying for the dropbox account. I have not worked at that company since May 2023, so the email has been deleted since then. How do I cancel this subscription.
I had cancelled my trial and I got billed nonetheless. I need a refund.
I am going round in circles. I cancelled my free trial of Drop Box prior to it running out and I thought that was it. Last week I received a notification that £199 had come out of my account - so I used the Drop bot chat to highlight the issue and spoke with a 'person'. They tried to sort out it for me but they couldn't see a subscription to cancel because I had previously cancelled it. The person asked me to call back the next day as they said they couldn't do anything however, they said they would record everything we spoke about and send me an email. I didn't get an email, I still have £199 showing as having been taken (no refunds) and my account is the basic account so I can't get hold of a 'person' anymore and have had to resort to this forum to find out who/where I can speak to to sort this please. Basically, £199.00 has been taken out of my account illegally and I don't have any 'goods' to show for it either (although I do not want DropBox) - I want a refund immediately. I want this sorting before I take it to trading standards.I was charged for an annual plan, but I didn't sign up for it
Hi my credit card has been charged AUD$184 via PayPal. However I have not signed up to a yearly subscription and there is no register of this on my account nor has there been an invoice sent. I did not authorize this charge. Please help. I cannot fix this through support as I do not have a 12 digit credit card transaction id and cannot sort this out through the support centre question either. Thank you
I got billed for a Dropbox account I can't access and I want to be refunded.
I have received a payment notification from my bank for a annual renewal charge from Dropbox for a subscription through a company I left in 2022 as I do not have access to that email since I left I have not received any notification that money was being taken from my account and only noticed this a couple of days ago , I would request a refund as this money was taken without my knowledge.
My Dropbox subscription auto-renewed and I don't need it.
If I cancel now (it renewed Nov 2) and you can see I havent done any file transfer in over a year, do I lose all that fee or do I get a refund prorated? If I can't get a refund, if I cancel, will I keep access to the service will the next renewal? Thx.
