You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Cannot upgrade to business because subscription is managed by Apple App Store
Hi, we would like to upgrade from Plus to Business. The current Plus subscription has managed by the Apple App Store. We already cancelled the subscription there and it is already expired (as of 2024-11-19). However, it is still not possible to upgrade to business because it still claims that the subscription is managed by Apple App Store. Does anyone have an idea what else we can do to upgrade the account to Business without the use of the apple app store but directly from the Dropbox page? Thank you very much and best regards - Richard
Dropbox Plus fee being charged despite account showing up as a Dropbox Basic user
I received the below automated message today so logged in to cancel my account. However, my account info tells me that I'm a Basic user and not a Plus user. Therefore there is no way for me to -cancel the Plus subsciption. Would appreciate any piece of advice on how not to get billed for my subscription, (which I apparently don't even have, according to my account info) thank you! ----------------------------- We hope you've enjoyed being a Dropbox Plus user! Your subscription will renew automatically on December 1, 2024. Keep doing more with Dropbox Plus: Plenty of space for all your stuff Control over who sees shared files and links Peace of mind when devices go missing Your subscription will renew on December 1, 2024, and again each year, until you cancel. If you’d like to cancel your subscription, access your account settings. You may also contact support at any time.No access to email to login and cancel my subscription
I left my job that my dropbox subscription is tied to. The subscription was paid for with my credit card and I was reimbursed. Now that I am no longer working there, I want to cancel the subscription, but the work email tied to it no longer exists/I do not have access to it. I have no ability to log in and cancel it. Because I cannot log in, I can only get "assistance" from the Chatbot which is no assistance at all. How does one contact a human being at dropbox in order to explain the situation and get the subscription cancelled?
Problème de facturation
Bonjour, Je vous contacte concernant un prélèvement récent de 119,88 € effectué via PayPal au nom de Dropbox. Il y a quelques années, j’avais souscrit un abonnement Dropbox via mon téléphone Apple. Les paiements étaient alors gérés par Apple et effectués mensuellement. Cet abonnement a été résilié, et je n’ai jamais souscrit d’abonnement annuel directement auprès de Dropbox. Cependant, depuis environ trois ans, un prélèvement annuel de 119,88 € est effectué sur mon compte PayPal. Malgré mes recherches sur mon compte Dropbox, je ne retrouve aucune trace de cet abonnement ni aucune facture associée. Cette situation rend impossible toute démarche directe via mon compte Dropbox pour clarifier ou résilier ce paiement.
I can't find the option to cancel my trial.
Please help!!! I was on basic plan. But one of my clients shared a folder and I started a trial because the folder was too big for basic. However, when I go to subscription and billing page, I only see a message that my trial will expire on December 4. But there's no option or cancelation button. How do I cancel it or make sure I don't get charged? When I try to delete account, it says to cancel my subscription first. And, when I want to move to basic again, it says log out and register with a new email.
I want to cancel a Plus plan which I'm paying for but don't have access to
It's in the title I seem to have a plus plan... But the two dropbox accounts I do have are basic ones Upon inspecting the payments go back years. I cannot open the plusplan since i don't have an emailadres. How do i cancel this immediately since my plans don't allow me to call or direct mail?!
Canceled my subscription but I still got charged 119 dollars.
I know for a fact I canceled my free trial and went through all the "are you sure" pop-ups. But I was still charged today. Please help me. I'm an broke college student and it just doesn't seem fair to do this. Not even an email to say upcoming charge.Can I recover my files once the account has been deleted?
So it's my fault I didn't realize how important the data was to me (photos and such) and should have just upgraded to the paid version. I relied on DB has just my backup for all these years. Now it's been deleted, is there any way I can pay to get the data recovered?I was charged for an annual plan, but I didn't sign up for it
Hi my credit card has been charged AUD$184 via PayPal. However I have not signed up to a yearly subscription and there is no register of this on my account nor has there been an invoice sent. I did not authorize this charge. Please help. I cannot fix this through support as I do not have a 12 digit credit card transaction id and cannot sort this out through the support centre question either. Thank you