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Don_in_BC's avatar
Don_in_BC
New member | Level 2
5 months ago

Residual Dropbox after uninstalling Boxcryptor

I recently uninstalled Boxcryptor, but the Boxcryptor/Dropbox folder remains and is synced. Win 11 home. I've tried things like hiding the x: drive, but that did nothing, presumably because it is virtual drive.  Any ideas how to safely make the Boxcryptor/Dropbox directory go away? 

desktop
Dropbox Plus
Third Party Integrations
  • Don_in_BC's avatar
    Don_in_BC
    4 months ago

    Thanks Hannah - while creating a screenshot I discovered that despite uninstalling Boxcryptor it still existed - re-doing the uninstall process solved the problem.  Don

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey Don_in_BC, thanks for joining us on the Dropbox Community.

     

    I'm not really sure that this is our turf, you might need to reach out to Boxcryptor, but can you send us a screenshot to give us a visual of what you see on your end?

     

    Thanks in advance.

    • Don_in_BC's avatar
      Don_in_BC
      New member | Level 2
      4 months ago

      Thanks Hannah - while creating a screenshot I discovered that despite uninstalling Boxcryptor it still existed - re-doing the uninstall process solved the problem.  Don

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