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Massa R.'s avatar
Massa R.
New member | Level 1
9 years ago

Can't download files: "Failed - Network Error"

Hello,

I've been having trouble to download some files from my dropbox account. I click to download the file, it starts, but then it sops, saying it Failed - Network error.

Is there anybody here having the same problem? How can I fix it?

I had this problem with multiple files, with different sizes (from 2GB to 7GB) and mine is a Pro Account (1TB total capacity).

 

Thanks anyways!

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  • Jane's avatar
    Jane
    7 years ago
    Hey all, let me update this resource, as others may have the same question, so it might be useful for you to get a direct reply here! 
     
    You may keep in mind that if you’re trying to download a (zip) folder from our website & you’re getting a "Failed - Network Error" message, it may be attributed to the following reasons: 
     
    • The folder is bigger than 20 GB in total size (this has changed since the previous reply was posted). 
    • The folder has more than 10,000 total files
     
    Of course, carljohan’s suggestion (i.e. going with the "Add to my Dropbox" option) can still be useful if you’d like to save larger files to your Dropbox account. 
     
    On the other hand, it's highly likely that you're facing a different issue if you're trying to upload your files & you're hitting an error, so the troubleshooting may vary depending on the message you're getting. 
     
    I hope that this is helpful to anyone visiting our Forum with this inquiry & I’m always here in case you may have additional questions about this behavior. Cheers! 
     
    Mod note: edited to update link in post. [last updated 2022]
  • Mylenechamps's avatar
    Mylenechamps
    New member | Level 2
    4 years ago

    Hello, 

    Someone sent me a dropbox link and I would like to download the folder of 14 go to my laptop but I always get the error "Failed - Network Error" after many hours of download. 

    I have tried:

    - Chrome browser not incognito

    - Chrome browser incognito

    - Add the folder to my dropbox account and then download

     

    Could you please help?

    Thanks,

    Mylène 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Hey Mylenechamps, welcome to our Community!

      I've merged your post into this thread because it echoes the OP's question.

      Have a look at what my colleague, Jane mentioned. 

      What is the size of the folder you wish to download?

      Thanks!
      • Mylenechamps's avatar
        Mylenechamps
        New member | Level 2
        4 years ago

        Hey Megan, 

        The folder is 14 Go, none of these solutions are working, I can't download to my laptop.

        Please help?

        Thanks,

        Mylène 

  • carljohan's avatar
    carljohan
    Icon for Dropbox Staff rankDropbox Staff
    9 years ago

    Hi Massa,

    It isn't currently possible to download folders that contain more than 10,000 files or are larger than 1 GB via the web interface. If you need to download a folder larger than this, the best way to do so is by adding the files to your Dropbox and allowing them to download to your computer using the Dropbox desktop application.

    Once you click the "Add to my Dropbox" option, these files will be added to your Dropbox account and will immediately begin syncing down to your linked computer(s).

    Hope this helps!

  • Heinz S.5's avatar
    Heinz S.5
    New member | Level 1
    9 years ago

    Upload does ot work anymore. Unknown mistake. Consult support.

     

    What does this mean?

     

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Hey all, let me update this resource, as others may have the same question, so it might be useful for you to get a direct reply here! 
       
      You may keep in mind that if you’re trying to download a (zip) folder from our website & you’re getting a "Failed - Network Error" message, it may be attributed to the following reasons: 
       
      • The folder is bigger than 20 GB in total size (this has changed since the previous reply was posted). 
      • The folder has more than 10,000 total files
       
      Of course, carljohan’s suggestion (i.e. going with the "Add to my Dropbox" option) can still be useful if you’d like to save larger files to your Dropbox account. 
       
      On the other hand, it's highly likely that you're facing a different issue if you're trying to upload your files & you're hitting an error, so the troubleshooting may vary depending on the message you're getting. 
       
      I hope that this is helpful to anyone visiting our Forum with this inquiry & I’m always here in case you may have additional questions about this behavior. Cheers! 
       
      Mod note: edited to update link in post. [last updated 2022]

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