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Forum Discussion
vdavis06093
2 years agoNew member | Level 2
Issues Downloading Files: "There was an error downloading your file"
Hello! I have used dropbox in the past to transfer audio files from my phone, to Dropbox and then download to by computer. Now when I add a file to dropbox and try to download it to my computer I get an error message that says "There was an error downloading your file". I have not been able to download from Dropbox since August regardless of the size of the file. I use the desktop version so do not have an app to update. Any suggestions?
- Hi jsdigital, welcome to the forums!Regarding your query, Dropbox doesn’t modify your files in any way. However, there are very rare circumstances when a file can be ‘changed’ in some manner, though this is unrelated to Dropbox.The first, and ‘most common’ is a third party app is affecting the file. This could be that a virus scanner is checking the file, and yet affects the original. Maybe on the originator’s end there was a similar issues, it’s hard to tell.Another, albeit rare possibility, is that downloading through the browser itself could be the issue. While Dropbox can preview WAV files, it is subject to the limitations of the browser, likewise with downloading them. Again, this is very rare, but can happen.Overall, in answer to your question, we’ve had many users sync high quality, uncompressed files, WAV, FLAC, APE etc, and none have experienced any issues. For those users that did experience some form of compression, corruption, or other matter, then it was usually due to an interrupted upload/download, poor encoding to begin with, or even not have the correct codec to play the file at the destination.Even WAV files have codecs on how it reads the uncompressed music!Hopefully this should clarify matters for you, however if you have any questions, feel free to let me know!
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- Megan
Dropbox Staff
Hi vdavis06093, let's jump right into this!
If I understand the situation completely, it sounds like this error message is coming from our website, when you try to download your audio files, right?
if not, feel free to clarify more for me.
Have you tried using an entirely different browser? Also, do you happen to know the size of the files you're trying to download?
Let me know more, and we'll take it from there!
- vdavis06093New member | Level 2
Megan,
Thank you so much for your help! I tried your suggestion and it worked! Using a different browser solved my problem. Thank you so much! I appreciate your help and quick response. Have a great day!
- Megan
Dropbox Staff
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