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Forum Discussion
"Installation failed. Please try again" error on Windows 10
Hi there.
I had to uninstall Dropbox on my machine with Windows 10 and downloaded the Dropbox app and executed the DropboxInstaller.
After a few minutes saying "Installing Dropbox...", I get the error "installation failed. Please try again" without any more information.
I deactivated firewall and antivirus but the error persists.
How can I solve this?
Regards.
Hey Fraga - have you tried an advanced reinstall by any chance?
If you're on the Dropbox Basic plan, make sure that you're not connecting more than 3 devices to your account as you might be hitting your account's device limit.
Hi, @Здравко.
Thank you for your reply.
Yes, I did try with admin privileges, but I get the same error.
I use this account for 15 years, but I'm not being able to install Dropbox this time...
I guess I'll have to search for an alternative, because there's no further details on the error or how to solve it. 😢
- Walter
Dropbox Staff
Hey Fraga - have you tried an advanced reinstall by any chance?
If you're on the Dropbox Basic plan, make sure that you're not connecting more than 3 devices to your account as you might be hitting your account's device limit.
