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Forum Discussion
Windows 7 Event Viewer Error "Failed to connect to the driver: (-2147024894)"
Onthe last few startups of my Windows 7 desktop, the EventViewer has shown the following error and subsequent information logs as the error is corrected by Windows:
Record Number: X 95916
Log Type: Application
Event Type: Error
Source: DbxSvc
Category: 3
Event ID: 320
Failed to connect to the driver: (-2147024894) The system cannot find the file specified.
--------------------------------------------------------------------------------
Record Number: 95931
Log Type: Application
Event Type: Information
Source: ESENT
Category: 3
Event ID: 300
Windows (2500) Windows: The database engine is initiating recovery steps.
---------------------------------------------------------------------------------
Record Number: 95932
Log Type: Application
Event Type: Information
Source: ESENT
Category: 3
Event ID: 301
Windows (2500) Windows: The database engine has begun replaying logfile C:\ProgramData\Microsoft\Search\Data\Applications\Windows\MSS.log.
---------------------------------------------------------------------------------
Record Number: 95933
Log Type: Application
Event Type: Information
Source: ESENT
Category: 3
Event ID: 302
Windows (2500) Windows: The database engine has successfully completed recovery steps.
--------------------------------------------------------------------------------
Record Number: i 95915
Log Type: Application
Event Type: Information
Source: DbxSvc
Category: 2
Event ID: 258
Pipe server thread started.
--------------------------------------------------------------------------------
It seems as if the Dropbox service may be trying to start too soon as, after the initial error, Windows seems to be able to correct the problem and everything works correctly. This is a very recent happening and I cannot relate the change to any system changes. Is there anything I can do to stop the error - if I didn't regularly check the Event Viewer I would be none the wiser so perhaps I'm being too sensitive.
Thanks.
Hi everyone!
Sorry for the delay here -- I usually hang out on the client builds forum and missed this.
This error is expected and harmless. We are optimistically checking for features currently in development and logging an error when we don't find them enabled. We shouldn't be logging it as an error, however, perhaps as an Informational-level event and I'll make sure we clean this up in a future release.
If you're suspicious that this has been causing instability -- this hasn't really changed since last summer so it's probably not the droids you are looking for (combined with the fact that the error is indicative of things not happening, rather than things happening that are potentially destabilizing).
-Ben
- Same problem here.
Autoruns (sysinternals) complains of missing dbx.sys in windows/system32/drivers.
It is missing indeed, can this be the problem?
thorhebegod wrote:
Same problem here.
Autoruns (sysinternals) complains of missing dbx.sys in windows/system32/drivers.
It is missing indeed, can this be the problem?This could be it? But would still have to find what is calling this key.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\dbx
Unchecking it wont correct the error
glatzfront wrote:
thorhebegod wrote:
Same problem here.
Autoruns (sysinternals) complains of missing dbx.sys in windows/system32/drivers.
It is missing indeed, can this be the problem?This could be it? But would still have to find what is calling this key.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\dbx
Unchecking it wont correct the error
Event viewer error: EventID 320 DbxSvc (-2147024894) The system cannot find the file specified.
Reg entry: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\dbxI think the cause of this error IS NOT the Autoruns entry (dbx, Dropbox Mini-Filter Driver, File not found: system32\DRIVERS\dbx.sys).
I created an empty dbx.sys file for system32\DRIVERS and after rebooting the Autoruns entry was not present but the Event viewer error was present.
thorhebegod wrote:
Same problem here.
Autoruns (sysinternals) complains of missing dbx.sys in windows/system32/drivers.
It is missing indeed, can this be the problem?That's it. There are three files in %windir%\System32\drivers: dbx-canary.sys, dbx-dev.sys and dbx-stable.sys. There should be only one, dbx.sys obviously.
Someone messed up the installation package and they've yet to realize it. Doesn't look very professional to me.
If that's all then it should not be to difficult to fix, but I wonder: why is everything working OK without the missing dbx.sys?
Affecting Windows 10 Pro with all patches applied with Drobpox desktop client v29.4.20 installed and dbxsvc running.
Event log filled with eventid 320 events stating the following:
Failed to connect to the driver: -2147024894, retrying in 1000 milliseconds
Events appear every 10th of a second and fill event log in a matter of hours pushing out any useable event logs that may have existed there limiting the ability to use the windows application event log for troubleshooting.
Screenshot illustrating the issue: http://imgur.com/a/vLHXT
System details:
Windows 10 Pro with all patches applied including the latest Cumulative Security Rollup 6.
Dropbox v29.4.20 client.
Work-around:
Stop the dbxsvc service and set to manual startup. Once done the events immediately stop logging.
Thank you in advance for looking into this,
David Vielmetter
Since my client, running Windows 10 with Creator Update, loaded 29.4.20 it logs the following error once per second in application log:
"Failed to connect to the driver: -2147024894, retrying in 1000 milliseconds"
Source Dbxsvc
Event Id 320
Is there a way to turn error off? Is there some kind of fix coming?
Also not fixed in 30.3.15
Also posted on this.
If you install 30.3.15 it will reduce frequency of logging to once per minute.
This is still not a fix. I am leaving it shut down for the time being, hoping the fix is coming soon.
- Thanks, yes, the retries are now at 6000 ms intervals. At least the system resources abuse is reduced.
- It appears that the last update was 10/28. This is about the time the errors began.
Thanks Boomer, so it's nothing I've done - hopefully the next update (or at least one soon) will sort the problem. I say problem but everything is working so I can put up with the little red error symbol in the Event Viewer for a while longer.
This is not yet resolved - I was emailed by the forum and asked if the problem has been solved. As yet it hasn't but I am now in contact with Theo who is a member of the Dropbox support team. I would be interested to hear if any other forum members have experienced the same problem and, ifso, if it originates from the last full week of October. Unless the Dropbox user checks the Event Viewer, he or she will not be aware if the problem exists as Windows recovers the situation almost immediately and Dropbox behaves normally throughout the session.
The problem started occurring on October 27th, 2016 on my Windows 10 machine.
That appears to correspond to when 13.4.21 was installed on my notebook. The error message in the event viewer occurs on every single reboot.
Note: I do not have dropbox set to automatically start during the boot process. The error occurs even though dropbox is not starting.
- System
- Provider
[ Name] DbxSvc
- EventID 320[ Qualifiers] 49154
Level 2
Task 3
Keywords 0x80000000000000
- TimeCreated[ SystemTime] 2016-11-07T16:42:58.000000000Z
EventRecordID 75095
Channel Application
Computer PC
Security- EventData
(-2147024894) The system cannot find the file specified.
I submitted the bug report via https://www.dropbox.com/support
I still await contact from Theo at Dropbox Support but as I am a Dropbox Basic user this takes a few days. In a way it has been reassuring that Orion44 and Maze have reported the same problem - at one time I thought I might have a problem on my Windows 7 system. As Orion44 has also submitted a bug report, I trust we will soon have some response from Dropbox.
