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Forum Discussion
No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere.
We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious.
I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?
For 2 days this story has been repeating itself..
I state that I have a business unlimited account.
I get close to 100% of the available space, I ask the chat support to add more space, and the answer is always the same: "there are technical problems"
at the time of registration I specifically requested 400tb and I was told that there are no problems, but apparently this is not the case.
I'm currently at 60Tb and no more space is being provided to me.
I am forced to abandon the service if the situation persists.
Has this happened to others?same problem, Dropbox Business Advanced I ran out of available space and the assistance doesn't add more space... at this point we can say that drop box is making false claims by selling a plan with unlimited space, it's time to contact the sector magazines and the competent authorities to report.
Same here. It's time to ask for refund and switch to other providers like box.com
same case, i think dropbox does not have the structure to bring unlimited space to the accounts they offer, they only excuses with our engineers know the problem and are working to fix it
same here too.
some people have written on the forum that this problem has been experienced for 2 weeks. thats horrible.Is there a government agency where we can complain dropbox in US?
They blocked me at 27tb aprox.
- Same problem for 2 weeks. Written in chat, mail etc. I managed to get 10tb and that's it. Now they say the engineers are at work and they don't have a resolution date.
Same problem on my side. They are not able to increase the storage which prevents me from finalising some important data migrations.
It seems that they are not really ready to fulfill their "unlimited storage" promise.
I have the same problem. How many TB of space do you have? In my case, I have 295TB and now they won't allow me to add more space, with the problem that implies to be able to operate in any way within my Dropbox. It's ridiculous and they don't give a solution. Do you know anything?
Three reason why Dropbox is not a replacement for Google Drive:
- As an impacted Google Drive Unlimited user and facing the same issue as many, I contacted Dropbox support to confirm if the service was suitable for my needs. I had confirmed that my encrypted media would be safe here and that my amount of data would not be a problem with an Enterprise Advance account (175TB). Around 38TB into my migration I've hit a brick wall with the service and support team. It appears Dropbox has invoked a new policy of allowing 10TB of allocation per week. I was told actively, all way up to yesterday that my amount of data and my migration wouldn't be an issue, and that they will continue to allocated storage in blocks as needed. Now, I can no longer get any storage allocated to my account for a week, and that allocation is limited to 10TB.
- Following the above, I wanted to raise and issue and complain. I've effectively been mis-sold a product, with the actions of the above meaning that I'm stuck mid-migration in limbo and unable to move any more data, with an ETA for the remaining migration of ~140 now going to take 14 weeks. I was promptly advised that Dropbox do not have a complaint policy or a procedure to handle complaints. My issue will be fed to Services in the form of feedback and 'apologies for the trouble caused'.
- They have no weekend support. That's right, Monday - Friday. Have an issue on the weekend? Better hope it doesn't impact any services as it won't be looked at.
This is a stark warning for people with Google Drive datasets to steer clear of Dropbox and there service level. This is not the answer you are looking for and will disappoint. I unfortunately committed to a year of service. If you are going to start a subscription, maybe stick to monthly until your migration is complete to at least hold the Dropbox team financially accountable.
Related support tickets;
#22431044 - Requesting storage, have as much as you like#22443939 - Requesting storage, here's 10TB, come back for more anytime
#22450160 - You've had 10TB, come back in a week
TLDR; As much as you need data is a lie. I need more data and Dropbox refuse to allocated it. See this forum and Reddit for other instances of this happening They also do not accept complaints as an enterprise service.- I have many business clients who have been affected by false advertising from Dropbox. Over the past few years, we have collected a lot of evidence and are now seriously considering collectively opening a big lawsuit against Dropbox. It is clear that they engage in false advertising and mislead users with their baseless excuses regarding limit changes.They will say anything to get paid, and it's simply a big lie. Even if you open tickets every day, you will NOT receive as much space as needed.This is particularly concerning for a company with a yearly revenue of $2.325B.Their lies and misleading information have harmed our business significantly. It's astonishing that no one has stopped them yet.If you would like to join the lawsuit, please let me know. We are planning to initiate disputes in different countries to apply more pressure.As an alternative, I suggest using box.com, which does not engage in misleading practices.Enough is enough, and this issue needs to be addressed.
I sugguest that everyone reports false advertising through national federal agency. If you don't know how, please check here: https://www.wikihow.com/Report-False-Advertising
Recent changes in Dropbox policy limiting amount of data is quite a shocker.
Before choosing Dropbox, we had a detailed chat and video conference with one of your team members to explain our requirements, which was around 300 TB of data for our video footage. We were informed that this was totally doable. Also to our query whether there would be any future change in the plan being offered, we were told that we could safely invest in it on a long term basis. This is all on chat.Trusting Dropbox's assurance, we invested two years in uploading the data. Now Dropbox has changed its policy. All the time and expense (forget about the effort) have gone to waste. Now we are on a marathon to download all the data before our term expires (that means double the expense) I just wish that Dropbox had been upfront. Small businesses can be impacted very badly by this.Welcome to the club. We have the EXACT same experience as you, a little less data but still 160TB of video work.
I wish this was some sort of joke but apparently Dropbox is sunsetting the "unlimited" Advanced plan and forcing existing users to adapt or eventually pay more for extended storage.
To say we are disappointed would be an understatement. We rely heavily on this "as much as space as you need" plan and pay quite a bit of money for it. And now, that all goes away on Nov 1st, that is unless we want to pay more of course.
Our company is one of those in which we use more than 35TB which means we will be forced to find alternative solutions. We always spoke highly of Dropbox and their ability to stay true to their word. I understand doing this for new accounts but existing accounts should at least maintain their current available space.
ehcropydoc More than 35TB per user? Dropbox has been careful to keep making that distinction. Not that it makes it helps much, but affects how you are affected.
Hi,
I've begun the process of moving all my work (video production) from a local NAS to Dropbox Business Advanced on the promise of unlimited storage and better backups/versioning.
It automatically increased my storage as I went along, and I've got a little over half way through the process (39.9TB of around 75TB), but the disk is now marked as full. I've contacted support, who told me "Unfortunately, we cannot add more space at the moment. However, our engineers are aware of the problem and are working on a solution". No timeline, and a follow up query to clarify whether I have reached a maximum amount of available storage currently available to an account, or if there is a problem relating to adding storage to any account, has not been answered.
Is 40TB a hard limit? Have I made a terrible error buying a year upfront of storage that doesn't meet my needs?
- Not exactly an “idea”, but I needed somewhere to express this and support suggested this.
Dropbox recently announced a new policy by which they’re completely changing existing agreements that are already paid for and nuking their storage space.
My company, in particular, is now going to have to completely restructure how we handle client deliverables because - SHOCKER - not every company in the world only relies on tiny word documents to maintain business.
This move is going to cost me thousands of dollars, and will probably result in my having to MASSIVELY cut back on how much clientele I can take on for awhile while I work on moving over 100TB of data into *something else*
The fact they can even legally do this is astounding. I know it’s my own fault for putting too many eggs in one basket, but I didn’t imagine that something like 5+ years into a paid agreement that Dropbox could/would just **bleep** me in the way they have here.
Completely disgusting. Can’t believe I’ve been recommending this platform for as long as I have. I’m sure they’ve done the math and they don’t care about my business, but I’m sure I can’t be alone in feeling so unethically screwed by an organization that’s allowed me to exist and move in ways that most can’t.
So upsetting. Sorry for ranting.Quoting 100% of this. I'm in the same situation as I work in production design and I handle terabytes of data every month. This is just plain bad. I'll stop using Dropbox and advise to do so to every single person and business I can.
Agree with the top 2 responses. Dropbox Wants me to go from paying $2,160 a year for 6 users to $60,000 a year. LMFAO. I don't even know the % hike that is, no do I care to do the math on that. Plain ridiculous. I can actually go back to Google Workspace @ $20/user and get 5TB pooled storage per user. When the storage gets full, Google will double the storage allocated to the pool every 90 days.
Dear Dropbox Team,
I trust this message finds you well. My name is Nika and I am writing on behalf of our company. We have been avid users of Dropbox for our extensive filming needs, having purchased the unlimited storage package some time ago.
Before committing to this significant investment, we engaged in thorough communication with your sales representative, Mr. Francesco Santavicca. Mr. Santavicca assured us that the package we were purchasing was truly unlimited and would seamlessly accommodate our substantial storage requirements. Regrettably, our experience has not aligned with the commitments made during our initial discussions.
We have encountered several challenges since Dropbox altered its policy, transitioning from an unlimited storage option to a restricted monthly allocation of space. Our team, responsible for filming a TV show, required a substantial 160TB of storage space. However, Dropbox has only provided us with a mere 22TB, causing substantial disruptions in managing and safeguarding our crucial footage.
To exacerbate matters, subsequent changes to Dropbox's policy further limited the monthly space allocation, rendering our user experience unproductive and hindering our ability to effectively organize and store our content.
Considering the disparity between the promised unlimited storage and the actual limitations imposed, we find ourselves in a situation where the services rendered are not in line with the initial agreement. As a result, we kindly request a comprehensive review of our account and a rectification of the storage limitations to align with the commitments made by Mr. Santavicca during our purchasing discussions.
Furthermore, given the substantial impact these changes have had on our workflow and the essential services we anticipated, we must request a refund for the package that did not meet our expectations and requirements. We believe this is a fair and reasonable request, considering the substantial divergence from the terms initially communicated.
I would also like to include that we already have an open discussion on this topic - Ticket #22504933, for even more information about this situation.
We understand that policy changes are inevitable, but we trust that Dropbox values its customers and will strive to find an equitable resolution to ensure our continued satisfaction with your services.
We appreciate your prompt attention to this matter and look forward to a timely and positive resolution.
Thank you for your understanding.
Sincerely,
Nika
- I have the same problem. On support they tell me that they cannot put more space that there is an error in the system, I have been using the service for 15 days and 7 days that they do not add space. Can somebody help us?
Our group has the exactly same problem about 2 weeks ago.
It's very annoying.
but is it true that they give you 10 TB every 7 days?
speaking with the assistance I was able to understand this, but I have recently had this problem so I wanted to know something from those who have had this problem for the longest time.That's TRUE.
During the past three weeks, other requests were ignored as the engineer were working on resolving the issue. However, if the request is made on Thursday or Friday, they would increase the storage capacity by 10TB.
The same is happening to our team. No more space since one week for technical issues. Maybe they're really having technical issues, even though they don't provide a timeframe for the solution...
Yes, and my subscription started recently, very bad of dropbox to accept more customers being aware that they already had problems.
- Same for me here, no real reply but only excuses…
