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Forum Discussion

ggtello's avatar
ggtello
Helpful | Level 6
2 years ago

No additional space on Business Advanced

Dear community, I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before...
dropbox business
Quota
Storage space
onlyone311's avatar
onlyone311
Explorer | Level 4

same case, i think dropbox does not have the structure to bring unlimited space to the accounts they offer, they only excuses with our engineers know the problem and are working to fix it

1qw2's avatar
1qw2
New member | Level 2
2 years ago

same here too.
some people have written on the forum that this problem has been experienced for 2 weeks. thats horrible.

Is there a government agency where we can complain dropbox in US?

  • jmbn's avatar
    jmbn
    Helpful | Level 5
    2 years ago
    Another one bites the dust.

    If they told me to from the beginning then maybe I wouldn't have bothered subscribing to their service and depending weeks migrating data for nothing
    • ggtello's avatar
      ggtello
      Helpful | Level 6
      2 years ago
      True story
      • sphensilhagen's avatar
        sphensilhagen
        Helpful | Level 6
        2 years ago

        I cant believe this. ran into this mid-day yesterday and it shut down our company for the rest of the day. they allocated an additional 1 TB but we were 1.5TB over somehow with no alerts or messaging. after dealing with 3 different support people the only thing that could resolve it was to DELETE STUFF FROM OUR ACCOUNT.  this is absolutely ridiculous.  There is nothing posted publicly about this or the status page. Another  instance of Dropbox just being a black box with no communication and broken promises.

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