We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
ggtello
2 years agoHelpful | Level 6
No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before...
ehcropydoc
Helpful | Level 6
I wish this was some sort of joke but apparently Dropbox is sunsetting the "unlimited" Advanced plan and forcing existing users to adapt or eventually pay more for extended storage.
To say we are disappointed would be an understatement. We rely heavily on this "as much as space as you need" plan and pay quite a bit of money for it. And now, that all goes away on Nov 1st, that is unless we want to pay more of course.
Our company is one of those in which we use more than 35TB which means we will be forced to find alternative solutions. We always spoke highly of Dropbox and their ability to stay true to their word. I understand doing this for new accounts but existing accounts should at least maintain their current available space.
OfficeInCT
2 years agoCollaborator | Level 9
ehcropydoc More than 35TB per user? Dropbox has been careful to keep making that distinction. Not that it makes it helps much, but affects how you are affected.
About Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!