Not getting 6 digit security code sent to my email when logging in

[HorizonJ]

The 6 digit security code is not going to my email and I don’t know why. I have checked junk/spam folders and still nothing. Any help would be greatly appreciated!

[Jay]

Hi @HorizonJ, thanks for bringing this to our attention.

Could you try adding no-reply@dropbox.com to your contacts list and try logging into your account again to see if this helps?

Keep me updated with any progress!

[HorizonJ]

It did not work unfortunately.

[Nancy]

@HorizonJ, do you have any devices currently linked to that Dropbox account? If yes, please check their notifications; the one-time code may be there.