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HorizonJ's avatar
HorizonJ
Explorer | Level 3
5 months ago

Not getting 6 digit security code sent to my email when logging in

The 6 digit security code is not going to my email and I don’t know why. I have checked junk/spam folders and still nothing. Any help would be greatly appreciated!

Account Access
Account Security
Security
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hi HorizonJ, thanks for bringing this to our attention.

     

    Could you try adding no-reply@dropbox.com to your contacts list and try logging into your account again to see if this helps?

     

    Keep me updated with any progress!

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        HorizonJ, do you have any devices currently linked to that Dropbox account? If yes, please check their notifications; the one-time code may be there.

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