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Forum Discussion
Access to a file after logging out
Hi,
I have access to the PDF file that was created from a Word file - after logging out of the account, through the browser history.
This looks like an error. Am I right?
Hi again, rwoj! From what you’ve mentioned so far, and especially since this is happening with Microsoft files, I believe that the issue lies in what’s mentioned here ("When you create/open a new file through Office Online, a link to this file is automatically saved to Dropbox for easy access”).
In that case, I’m afraid it’s not possible to prevent those shared links from being automatically generated, but you can always disable them from your Shared tab, like you’ve done already.
If you wish though, I can pass any feedback you have on this to our development team for you.
- Rich
Super User II
rwoj wrote:
I have access to the PDF file that was created from a Word file - after logging out of the account, through the browser history.
You need to provide more information about how you're accessing the file. Where is the file stored? Is this a file in your account or is it from a link that was shared with you from someone else? How are you accessing it; from the Dropbox folder in your computer or the Dropbox website?
- Hi, thank you for your reply.
It was a file in my Dropbox (I’m the owner) I accessed through the Dropbox website. - And one more thing - the PDF file was created automatically from a Word file because I was printing it.
Sorry for not being specific.- Nancy
Dropbox Staff
Hey rwoj, sorry for jumping in.
Can you please log out of your Dropbox account once again, and then try to access this file?
Please take a full screenshot of what you see, and attach it in this thread (if there’s any personal info showing, feel free to remove it first).
I'd like to have a visual, and check this further.
I believe DropBox has some serious issues. I deleted a shared folder. The people that the folder was shared with were still able to access and upload files to the folder months after deletion. I created a new folder with the same name while I was on the phone with support. During my time on the call some of the files people were able to upload to the old folder automatically showed up in the newly created folder even though it was a completely new folder and wasn't shared.
- Walter
Hey dbarrett - sorry to hear about this.
May I ask how those actions are logged in your events page?
Also, since you got in contact with our support team, could you share your ticket's number so that we can look it up in our system as well?
Walter,
I no longer consider the application safe and will be deleting my account so I'm not really interested in sharing any additional information. I simply posted here because I'm not sure the issue was reported by the support person.
