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moroctocog's avatar
moroctocog
New member | Level 2
2 years ago

Sign in issues - I can't access my email to get the security code

Hi, dropbox sends 2fa verification code to email address to which i have no access anymore. to disable 2fa i have to have access to my account, so i am running in circles. can anyone help?

Account Access
Account Settings
Security
  • Mark's avatar
    Mark
    2 years ago

    Is it a 2FA code? If so use the recovery codes you got when setting it up. 

     

    If it isn't a 2FA code and its one Dropbox is just sending as confirmation its 'you' I'm afraid there is no way around this. Without access to a device already signed in or the email that account is now lost. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Is it a 2FA code? If so use the recovery codes you got when setting it up. 

     

    If it isn't a 2FA code and its one Dropbox is just sending as confirmation its 'you' I'm afraid there is no way around this. Without access to a device already signed in or the email that account is now lost. 

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