The Community is undergoing a major upgrade. Find out more, ask us questions or share your thoughts here.

Forum Discussion

dv9009's avatar
dv9009
New member | Level 2
3 years ago

No longer receive any emails from Dropbox on email address that contains 'dropbox'

For years I have a free Dropbox account using an emailaddress hosted on my own domain that has the word 'dropbox' before the @. So the emailaddress is of the form "dropbox@mydomain.com".  Since somew...
Account Access
Security
  • Walter's avatar
    Walter
    3 years ago

    Hey dv9009, sorry to hear you're having issues with this.

     

    Could you maybe try another browser other than the one you used and let us know if you're still not receiving the email to reset your account's password?

     

    If that doesn't work, let us know here and we'll reach out via email to investigate further. 

     

    Thanks!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey dv9009, sorry to hear you're having issues with this.

 

Could you maybe try another browser other than the one you used and let us know if you're still not receiving the email to reset your account's password?

 

If that doesn't work, let us know here and we'll reach out via email to investigate further. 

 

Thanks!

Alan Steinberg's avatar
Alan Steinberg
New member | Level 2
3 years ago

My email address is incorrect. I need to correct it.

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi Alan Steinberg, are you able to login to your Dropbox account?

     

    Is the error before or after the @ symbol in your email?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!