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flatboy2016's avatar
flatboy2016
Helpful | Level 5
4 years ago

Dropbox unable to start on Linux container

Host is CentOS 7; all host filesystems are ext4.

I'm trying to create a container using otherguy/dropbox.

 

Container is successful at downloading current version of Dropbox client and requesting that computer is linked to Dropbox account.

When it attempts to start Dropbox, I get the following error message:

 

 

 

Couldn't start Dropbox.
2This is usually because of a permissions error. Storing your home folder on a network share can also cause an error.
3Get more help at https://www.dropbox.com/c/help/permissions_error
4Please contact Dropbox support with the following info for help:
5/var/tmp/dropbox_errorgcdzlv0_.txt

 

 

 

Output of text file:

 

 

 

bn.BUILD_KEY: Dropbox
2bn.VERSION: 127.4.4265
3bn.constants.WINDOWS_SHELL_EXT_VERSION: 48
4bn.is_frozen: True
5machine_id: 88ca5e7b-2819-c56f-fc2a-b2fc4af49881
6pid: 48
7ppid: 1
8ppid exe: failed
9uid: 501
10user_info: pwd.struct_passwd(pw_name='dropbox', pw_passwd='x', pw_uid=501, pw_gid=1011, pw_gecos='Dropbox Daemon Account', pw_dir='/opt/dropbox', pw_shell='/usr/sbin/nologin')
11effective_user_info: pwd.struct_passwd(pw_name='dropbox', pw_passwd='x', pw_uid=501, pw_gid=1011, pw_gecos='Dropbox Daemon Account', pw_dir='/opt/dropbox', pw_shell='/usr/sbin/nologin')
12euid: 501
13gid: 1011
14egid: 1011
15group_info: grp.struct_group(gr_name='dropbox', gr_passwd='x', gr_gid=1011, gr_mem=[])
16effective_group_info: grp.struct_group(gr_name='dropbox', gr_passwd='x', gr_gid=1011, gr_mem=[])
17LD_LIBRARY_PATH: None
18cwd: '/opt/dropbox/Dropbox'
19     real_path='/opt/dropbox/Dropbox'
20                mode=0o40755    uid=501 gid=1011
21     parent     mode=0o40755    uid=501 gid=1011
22HOME: '/opt/dropbox'
23appdata: '/opt/dropbox/.dropbox/instance1'
24         real_path='/opt/dropbox/.dropbox/instance1'
25                mode=0o40700    uid=501 gid=1011
26         parent mode=0o40755    uid=501 gid=1011
27dropbox_path: '/opt/dropbox/Dropbox (GPI)'
28              real_path='/opt/dropbox/Dropbox (GPI)'
29                        mode=0o40700    uid=501 gid=1011
30              parent    mode=0o40755    uid=501 gid=1011
31sys_executable: '/opt/dropbox/bin/dropbox-lnx.x86_64-127.4.4265/dropbox'
32                real_path='/opt/dropbox/bin/dropbox-lnx.x86_64-127.4.4265/dropbox'
33                        mode=0o100755   uid=501 gid=1011
34                parent  mode=0o40755    uid=501 gid=1011
35trace.__file__: '/opt/dropbox/bin/dropbox-lnx.x86_64-127.4.4265/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
36                real_path='/opt/dropbox/bin/dropbox-lnx.x86_64-127.4.4265/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
37                        not found
38                parent  not found
39tempdir: '/var/tmp'
40         real_path='/var/tmp'
41                mode=0o41777    uid=0   gid=0
42         parent mode=0o40755    uid=0   gid=0
43Traceback (most recent call last):
44  File "dropbox/client/main.pyc", line 827, in wrapper
45  File "dropbox/client/main.pyc", line 6650, in finish_dropbox_boot
46  File "dropbox/client/message_queue.pyc", line 307, in _wrapped
47  File "dropbox/client/main.pyc", line 6147, in _init_components_for_account
48  File "dropbox/client/main.pyc", line 6073, in create_sync_engine
49  File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
50  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 278, in __init__
51  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 219, in __init__
52  File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 150, in __init__
53  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 223, in __init__
54  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 591, in _init_new_engine_locked
55  File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 182, in __init__
56  File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
57nucleus_python.SyncEngineError: "Initializing engine |>> Initializing platform |>> Checking if filesystem is supported |>> Filesystem \"Unknown(2035054128)\" not supported! See dropbox.com/help/3 "

 

 

 

I have no idea what next steps are supposed to be.  Help!

Desktop
Error Messages
Linux
Setting up the apps
  • flatboy2016's avatar
    flatboy2016
    4 years ago

    Solution found.  I had to make sure my Dropbox folder was owned by the dropbox user and showing the correct UID and GID.

  • flatboy2016's avatar
    flatboy2016
    Helpful | Level 5
    4 years ago

    Solution found.  I had to make sure my Dropbox folder was owned by the dropbox user and showing the correct UID and GID.

  • Hunter's avatar
    Hunter
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago

    Hey flatboy2016, thank you for posting on our Community!

     

    Have you tried installing the Dropbox Desktop application, following these steps, instead of the source you mentioned?

     

    Let us know how it goes.

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