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Rich K's avatar
Rich K
Explorer | Level 3
9 months ago

Login Difficulty due to 2FA (can't access email)

I have a DropBox Plus Account that my credit card is being billed for at $11.99 per month. It is set-up with two factor authentication, with the access code being sent to my prior work email. I c...
Account Access
Security
Rich K's avatar
Rich K
Explorer | Level 3

Thanks - I was able to submit the ticket.  I will await a reply.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
9 months ago

You can also share your ticket ID with us so that we can look it up in our system if needed Rich K 

 

Thanks for keeping me in the loop too!

  • Rich K's avatar
    Rich K
    Explorer | Level 3
    9 months ago

    Walter,

    It is - Ticket #23380480.

    Regards

    Rich

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Thanks for the ticket number Rich K 

     

    I was able to locate it in our system and passed your comments on. 

     

    A member from the team will be getting back to you soon, but please let us know if you have anything else to ask or add in the meantime. 

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