You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Arafel's avatar
Arafel
Explorer | Level 3
2 years ago

Can't access shared links

A friend is trying to share some files with me. He can see them on his end, but when I click the links he sends I get a 400 error that says "Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help Center and forums for help, or head back to home. "

 

He has tried to reset the folder and link three times with no success. I have tried on two different computers and my phone with multiple browsers and I get the same message. What needs to be fixed to make this happen?

Error Messages
Share
Shared Links
  • Rich's avatar
    Rich
    2 years ago

    Arafel 

     

    That appears to be the proper format for a link. Towards the end of the link it says & before the dl. Change it so that it's just & before the dl (remove the amp;).

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!