You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

MattKSawyer's avatar
MattKSawyer
New member | Level 2
6 months ago

Shared Folder - Not Enough Space To Access Folder

So I just started paying for DropBox specifically to allow myself and some online friends to upload/share larger files with each other.

I've got 1.9TB free.

 

However, my friends are reporting they can't access the folder I share with them with an error "Not enough space to access the folder". But I've got 1.9TB free. Why wouldn't they be able to access it?

 

Can't work it out. There doesn't appear to be any limits on the folder I'm sharing with them.


  • MattKSawyer wrote:

    ... an error "Not enough space to access the folder". But I've got 1.9TB free. Why wouldn't they be able to access it?


    You paid for an upgrade. They did not. Since the shared folder exists within their own account, they need to have enough space available in their own account to hold the folder and anything it contains.

     

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    MattKSawyer wrote:

    ... an error "Not enough space to access the folder". But I've got 1.9TB free. Why wouldn't they be able to access it?


    You paid for an upgrade. They did not. Since the shared folder exists within their own account, they need to have enough space available in their own account to hold the folder and anything it contains.

     

    • MattKSawyer's avatar
      MattKSawyer
      New member | Level 2

      Thanks for the reply Rich, appreciate the time.


      I must say though, this design choice from DropBox makes no sense to me as I'm already paying to host the files. Why would my friend need more storage if they are reading/writing directly to my folder? Sounds mad that we'd have to pay for the same thing twice.

       

      Either way, I guess I just have to accept this is just the way Dropbox works. Cancelled my account as doesn't provide the functionality I need.

       

      Cheers for the speedy response 🙂

      • mariposaccc's avatar
        mariposaccc
        New member | Level 2

        Hi There,

         

        In our school we have several classrooms. The school have one BIG space for all staff members and the company pays license for that space. Within our company's space we would like to grant for every classroom to have a dedicated space for each one.

         

        Is this possible? Do we need to buy more licenses even when they are using the same company space?

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!