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Helpful | Level 6

2 years ago

Solved

Team member can't access team folders

I dont know where this question is supposed to go. Please excuse me if i am in the wrong place.

I created a team and 2 team folders. I invited team members. One of them has accepted and shows on the admin dashboard as a member. She can see the team folders but the icons are grayed out and she cannot access them. What can i do to give her access?

6 Replies

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Jay
Dropbox Staff
2 years ago
Hi HAL900O, thanks for bringing this to our attention.

Do you know if the team member has been given access to the team folder via the groups added to those folders?

This will help me to assist further!
- HAL900O
  Helpful | Level 6
  2 years ago
  Thank you for the reply. That is probably what I was missing. I have now done so and am waiting for the change to take effect. I will report back when I can confirm that the issue is resolved.
- HAL900O
  Helpful | Level 6
  2 years ago
  Thank you again for reply, but...
  
  Based upon your instruction to add this user to the group memberships , I did add the team member in question to the 2 groups to which I intended her to have access. I waited 24 hours for the change to propagate through the Dropbox system but the problem persists. She still cannot access either of the 2 groups to which I gave her member access through the admin dashboard. They both show up grayed-out. Other members added to the groups in the same manner are able to access these folders with no issue.
  
  Jay wrote:
  
  Do you know if the team member has been given access to the team folder via the groups added to those folders?
  
  Also, I am not sure I fully understand your question. You ask whether I gave the member access to the Team folder via the Group folder. If I understand the procedure correctly, the process goes in the opposite direction - I must add the member to the Team folder first and only then can I use the Team folder (parent folder) to add the member to the group folder (child folder).
  
  Am I mistaken?
  
  Do you have any other suggestions?
  - Hannah
    Dropbox Staff
    2 years ago
    Sorry to jump in here, HAL900O.
    
    Does this member appear in the Group you added her to, if you check the group from your admin console?

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Hi HAL900O, thanks for bringing this to our attention.

Do you know if the team member has been given access to the team folder via the groups added to those folders?

This will help me to assist further!

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Thank you for the reply. That is probably what I was missing. I have now done so and am waiting for the change to take effect. I will report back when I can confirm that the issue is resolved.

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Thank you again for reply, but...

Based upon your instruction to add this user to the group memberships , I did add the team member in question to the 2 groups to which I intended her to have access. I waited 24 hours for the change to propagate through the Dropbox system but the problem persists. She still cannot access either of the 2 groups to which I gave her member access through the admin dashboard. They both show up grayed-out. Other members added to the groups in the same manner are able to access these folders with no issue.

Jay wrote:

Do you know if the team member has been given access to the team folder via the groups added to those folders?

Also, I am not sure I fully understand your question. You ask whether I gave the member access to the Team folder via the Group folder. If I understand the procedure correctly, the process goes in the opposite direction - I must add the member to the Team folder first and only then can I use the Team folder (parent folder) to add the member to the group folder (child folder).

Am I mistaken?

Do you have any other suggestions?

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Sorry to jump in here, HAL900O.

Does this member appear in the Group you added her to, if you check the group from your admin console?

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I never turn down an offer of help when I am in need.

To answer your question - yes, the missing member DOES show up as a member in the Team and the 2 groups.

Also, I have a solution to the problem as the result of a long painful chat with a very patient Dropbox helper.

Without fully understanding the problem, the solution that worked is to add the group to the team folder rather than to add the individual group members. This bypassed the conflict of some parts of Dropbox saying the user was a member of thegroups and some parts of Dropbox saying she was not a member of the groups. Whatever the cause of the problem, this got around it.

As much as I like Dropbox, it has been my experience that a lot of the stuff that is not just basic file handling is non-intuitive to say the least. I believe that Dropbox is being marketed for a lot of things it was not built for and there have been a lot of features added that are not gracefully integrated.

I will continue to use Dropbox but I would be a lot happier with better documentation and a more consistent and intuitive user. interface.

Thanks to everybody who helped.","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","postTime":"2024-01-29T18:54:53.166-08:00","lastPublishTime":"2024-01-29T18:54:53.166-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":1324},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001020/message:746923/message:747884","customFields":[]},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1744039679000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1744039679000","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-components/customComponent/CustomComponent-1744039679000":{"__typename":"CachedAsset","id":"text:en_US-components/customComponent/CustomComponent-1744039679000","value":{"errorMessage":"Error rendering component id: {customComponentId}","bannerTitle":"Video provider requires cookies to play the video. 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