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Rich K's avatar
Rich K
Explorer | Level 3
9 months ago

Login Difficulty due to 2FA (can't access email)

I have a DropBox Plus Account that my credit card is being billed for at $11.99 per month. It is set-up with two factor authentication, with the access code being sent to my prior work email. I c...
Account Access
Security
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

You should be able to access the form by opening the link Hannah provided on an incognito window without signing into any Dropbox account Rich K 

 

If you still can't find it to open a ticket from your end, please let us know and we'll send you an email to have a further look internally from our end using the email address that's associated with your profile  here, on our Community. 

Rich K's avatar
Rich K
Explorer | Level 3
9 months ago

Thanks - I was able to submit the ticket.  I will await a reply.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    You can also share your ticket ID with us so that we can look it up in our system if needed Rich K 

     

    Thanks for keeping me in the loop too!

    • Rich K's avatar
      Rich K
      Explorer | Level 3
      9 months ago

      Walter,

      It is - Ticket #23380480.

      Regards

      Rich

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Thanks for the ticket number Rich K 

         

        I was able to locate it in our system and passed your comments on. 

         

        A member from the team will be getting back to you soon, but please let us know if you have anything else to ask or add in the meantime. 

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