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la_rotola's avatar
la_rotola
Explorer | Level 3
2 years ago

I can't re-enable two step verification

Hi, everyone, I disable the two step verification and I tried to make it able again, but an error occured to on my screen: "there was a problem completing this request". 

Does someone know about this issue?

 

Account Access
Account Security
Security
  • Jay's avatar
    Jay
    2 years ago

    Hi la_rotola, thanks for bringing this to our attention.

     

    Could you try switching browsers to see if this helps?

     

    Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

     

    Keep me updated with any progress!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi la_rotola, thanks for bringing this to our attention.

     

    Could you try switching browsers to see if this helps?

     

    Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

     

    Keep me updated with any progress!

    • la_rotola's avatar
      la_rotola
      Explorer | Level 3
      2 years ago
      Tanks. I tried to use onother browser and it worked
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        No worries, glad to have helped out.

         

        Enjoy your week!

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