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Forum Discussion
I can't access my dropbox. The email is no longer active. How can I access dropbox
I can't access my dropbox. The email is no longer active. How can I access dropbox
- maher1982
Super User
I'm not entirely certain, but it seems that without access to the email address, gaining entry to the Dropbox account is unlikely. You might consider reaching out to the email provider and requesting that the email address be reinstated, even if only temporarily.
You are the first one that says we can not help. Thanks
- maher1982
I'm sorry to hear about your situation. To the best of my knowledge, if you had access to the associated email, you could attempt a password reset. This would send a reset link to the email if the Dropbox account still exists. However, since you don't have access to the email, this option isn't available to you. Additionally, it's worth noting that Dropbox accounts left idle for more than a year are often deleted due to inactivity, as per my information.
Regrettably, without access to the email, regaining access to the Dropbox account is not possible.Again I say that you might consider contacting the email service provider to see if they can reinstate your email address, even temporarily.
Your community keeps sending me links to things that do not help.
- Mark
Super User II
We need to know why, what happens etc. as well as any error messages if we are going to try and assist.
After several trials with community, we failed to access dropbox. Have been a user since 2009 with 9GB of storage. Accessed dropbox three to four times daily. Now my IT recommended we all (me along with 100 employees and their families) to move to Google Drive. Thank you dropbox community for all your attention.
I can no longer access my account. The email is no longer working. I need to get a 6-digit code to my new email *removed as per forum rules*
- Mark
That isnt possible. You cannot update the email without accessing support: https://help.dropbox.com/account-access/lost-email-access
(and even then they may say they cannot do it)
