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sebastian12's avatar
sebastian12
Explorer | Level 3
3 years ago

HP+Dropbox promotional offer activation problem

I recently bought a HP Envy 360 and signed up for the HP+Dropbox 100 BG promotional offer. I received the email saying it would be applied to my Dropbox account. But there was some confusion about the email address I used to sign up and I accidentally deleted that account. I signed up again with the same email but now I'm unable to see the offer or any way to activate it. What can I do to rectify this?

Plans and upgrades
Promotions
Storage space
  • Megan's avatar
    Megan
    3 years ago
    Hi sebastian12, welcome to our Community! 

    As Mark said, if you deleted the account, then I'm afraid you also deleted the promotional space along with it. 

    I hope this clarifies.
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    I'm afraid you've almost certainly lost the space - space is not transferable. If you deleted an account it also loses everything associated with it

    • sebastian12's avatar
      sebastian12
      Explorer | Level 3
      3 years ago

      Oh no! 😞
      I had a bad feeling that was going to be the answer I get but I was hoping there would be something I could do to salvage the situation. 

      Thanks for your reply Mark!

      • sebastian12's avatar
        sebastian12
        Explorer | Level 3
        3 years ago

        Is there no way to get in touch with someone @Dropbox who might be able to help with the situation?

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