Forum Discussion

Explorer | Level 3

12 months ago

I can't access my dropbox. The email is no longer active. How can I access dropbox

Explorer | Level 3

I can no longer access my account. The email is no longer working. I need to get a 6-digit code to my new email *removed as per forum rules*

Super User II

11 months ago

That isnt possible. You cannot update the email without accessing support: https://help.dropbox.com/account-access/lost-email-access

(and even then they may say they cannot do it)

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!