HELP! Mistyped email address

[SnowBlue]

Can anybody help me? I'm in an inception-type situation. I recently purchased an HP All-In-One PC desktop with a free dropbox 100 GBs so I signed up, but it was very late at night and I mistyped my email address during the signup.  I might have even already put in my credit card information (I don't remember because it was very late). Dropbox let me sign up anyway without verifying my email!! This turns out to be very problematic. So now I can't change my email login to Dropbox because I've never verified that email to begin with because obviously I can't get into that wrong email as I don't own it. I can't even talk to the Dropbox CHATBOT because you need a verified email. How do I contact Dropbox so my card doesn't get charged?   I already even sent them a help request via form on the website and gave them all the details and my correct email address, and Dropbox support never replied. 

This is a mess 😞 Does anybody have any ideas?

[SnowBlue]

Hi Megan,

Thanks for trying to help me. I did as you suggested and sent yet another support ticket. I also used private browsing mode. Unfortunately, after spending 30 minutes detailing my problem in the support ticket, I submitted it and it STILL did not give a Ticket Number. Just like when I filled it out on July 16 last month for this very same issue. The difference between this support ticket and my July 16 support ticket is that I didn't do Microsoft Edge Incognito Mode or whatever Microsoft calls their private browser mode. So I was given NO help ticket and I even checked my email address (the correct one) and I have no acknowledgment from Dropbox that they received it.

This is really bumming me out and taking up huge chunks of my limited work time. The email address associated with this Dropbox Community Forum Account (Snow Blue) is to the best of my knowledge the MISTYPED EMAIL. 

I just want to rip my hair out. I can't believe Dropbox is gatekeeping their support from people outside of the higher tiers and I can't even pay. 

I think there is no solution to this isn't there?

[SnowBlue]

SAME problem. It's so hard to believe that after 20 years of being in business Dropbox does not have anybody that people in my subscription tier can talk to. No phone number, nothing.

[Hannah]

Hey @SnowBlue, when you submitted the help request, which email address did you put in? The one with the typo or one that you can access?

If it's the one with the typo, it would make sense that you didn't receive a confirmation email.

If you put in an address that you can access, can you also check your spam folder, to see if the confirmation email went there?

[Goddess_Nyx]

Hello,

I accidently misspelled my e-mail address when signing up and purchasing a plan. And because its the domain there is no way for me to fix this without it costing an arm and leg. It will not let me change the address without having verify the incorrect address first.

Incorrect: [removed per the Community's Guidelines]

Correct:  [removed per the Community's Guidelines]

Any help would be appreciated

[Walter]

Hey @Goddess_Nyx, I've merged your post under this discussion as your query seems to echo the OP here.

Can you have a look and let us know if any of the information here helps? 

[Goddess_Nyx]

From what I'm reading, I'm stuck using an account I cant use all the features for cause I personally cant change the e-mail and apparently you guys can't either. I understand security but this is kind of ridiculous. I already got charged for my plan so I can't just simply 'make a new account' cause I don't want to be charged again.

I don't want to sound unreasonable, I was trying this out at the recommendation of someone else for the first time and then this happened right off the bat.

[Nancy]

@Goddess_Nyx, can you please clarify if the email address you see here is the correct one or the one with the typo?

If it's the wrong one, I'd like you to follow the steps below and log a ticket with our support team; they'll check if there's another option here: 

Open an incognito window on your browser and make sure you're NOT logged in to any Dropbox account.

Go to this page https://www.dropbox.com/support.
Enter your information, make sure that you enter an email address that you currently have access to, and submit it.
You will then receive a confirmation email that will have a ticket number. 
 

Let me know your ticket number here, once you have it.

[Goddess_Nyx]

I just created that one today. It is the correct e-mail address I was trying for. Unfortunately now I have a charged plan on the incorrect account that was discounted and no way to replicate the discount if I purchase a new plan after a refund on the incorrect account.

I did speak to chat support who sent it to a specialist. 

Ticket #22664711

[Nancy]

Thanks for the ticket number!

I’ve located it in our system, and I’ve also left an internal note, so that our team may contact you as soon as possible about this.